Special Attention for Mail

Collect on Delivery

PS Form 3816
Domestic Use Only

This service allows the sender to have the Postal Service collect payment, at the time of delivery, for merchandise and the cost of postage. The recipient may pay by cash, check, or money order, and the Postal Service remits the payment to the mailer.

This is all you need to do:

• Complete PS Form 3816 (or a USPS-approved privately printed version), and if mailing three or more COD pieces, list them on PS Form 3877, Firm Book for Accountable Mail.
• Present PS Form 3877 in duplicate — one copy serves as your mailing receipt, and the other is a copy for the Post Office of mailing. Note: If you have affixed a PS Form 3816 and a 4” x 6” shipping label on the same piece, both the form and the label must contain the same Intelligent Mail package barcode (IMpb).
• Present it to any Post Office, or to a rural carrier on a rural route. Exception: Present PC Postage or metered indicia pieces at a Post Office or approved USPS acceptance location.
• Pay the applicable extra service fee.

Other options:

• COD Restricted Delivery. Select this feature on PS Form 3816 and write “Restricted Delivery” above the delivery address to the right of the return address.

Additional information:

• Available for Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service*, USPS Retail Ground, Media Mail, Library Mail, or Bound Printed Matter* items.
• Electronic Funds Transfer (EFT) is available for USPS-approved mailers. Online and commercial customers can sign up for EFT by contacting the National Customer Support Center at 877-264-9693.

Special Handling

Domestic Use Only

This service is for packages with unusual contents — such as honeybees or day-old poultry — that need special attention in transit and delivery. It should not be used in place of Registered Mail or insurance service for valuable, fragile, or irreplaceable items.

This is all you need to do:

• Request special handling at the time of mailing. Five categories of Special Handling are available:
• Fragile.
• Live Animal Transportation.
• Hazardous Material.
• Perishable.
• Cremated Remains.
• Available when the applicable extra services fee is paid for the Special Handling categories of Fragile or Live Animal Transportation. There is no additional fee for Hazardous Material, Perishable, or Cremated Remains.

Additional information:

• Placed in distinctive sacks and containers to set it apart from other mail.
• Loaded last and offloaded first.
• Available for Priority Mail Express, Priority Mail, First-Class Mail, USPS Retail Ground, Media Mail, Library Mail, or Bound Printed Matter* items.

Bulk Proof of Delivery

Domestic Use Only

This enhancement gives mailers the ability to receive proof of delivery signature data electronically in bulk for applicable mailpieces. It also allows mailers to retain signature records beyond the Postal Service retention period, and it provides mailers a more efficient way to handle signature records.

Participants in the bulk proof of delivery program must have a Postal Service–issued mailer ID and enroll online through the Business Customer Gateway at usps.com.