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The facility FAST coordinator must ensure his or her facility profile is complete and accurate. The facility’s physical address, contact name, phone number, and an alternate contact number are critical fields and should be immediately updated when changes are made. The facility's 24-hour contact number must be directed to the MDO or Transportation office so that a customer with drop shipment issues can speak directly with a manager. This telephone number must not go to a recording.
Depending on the type of information, updates to the facility profile are made through Address Management, FDB, or directly on the Facilities page in FAST. Refer to the “FAST User Guide” for detailed information. Use the Comments section to communicate any information not provided in the facility profile that may impact the entry of drop shipments to a facility. Comments must not include directions to the facility or redirections of mail to alternate facilities. Redirections must be made through the Drop Entry Point System (DEPS) module of FAST.
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