3-3 Telephone Procedures for Destination Delivery Unit Appointments

All telephone requests for appointments for DDU shipments must be made by contacting the appropriate delivery unit at least 1 business day before arrival of the drop shipment. At a minimum, the requestor must provide the mailer’s name, mail class, type of containerization, volume, size and type of vehicle, and date and time of the requested appointment. The requestor must confirm that the vehicle size is compatible with the delivery unit’s dock. Also, the requestor must confirm the ability of the delivery unit to take pallets, if applicable.

The delivery unit documents each appointment at the time it is made. Additional information, such as the transportation company, trailer number, product name, or permit number is not necessary to reserve an appointment and can be provided at a later time, if requested, prior to deposit of the mail.