For Standard Mail and Package Services, platform access may be delayed or in some cases refused due to facility capacity or hours of operation restrictions. Every effort will be made to accept the drop shipment when operationally feasible. Surface Visibility (SV) sites must capture the reason for rejection of an appointment.
For Periodicals, drop shipments must be received within the facility hours of operation. Late-arriving Periodicals appointments are unloaded as soon as possible after Periodicals appointments that arrive on schedule or early. Late-arriving Periodicals appointments should be placed in queue behind other Periodicals shipments, but not behind Standard or Package Services shipments.
With DDU mailings, mailers are considered late if they arrive more than 30 minutes after the scheduled appointment time. While the appointment is no longer considered a valid appointment, every effort should be made to accept the drop shipment. When a late mailing is refused, the facility must document the reason(s) why the drop shipment could not be accepted.
