8-3.2 Past Event and Expiration Date

When a scheduled mailing arrives after a sales event or expiration date (PED), delivery unit personnel should perform the following steps to resolve issues with a PED mailing:

1. Gather the following pertinent information on the mailing:
1. Product name (name of mailpiece owner).
2. Product description (e.g., flats, letters, and detached address labels).
3. Volume.
4. Requested in-home date(s).
5. Sale date(s).
6. Mailer name and location.
7. Shipper name and location (if different from mailer).
8. Arrival date and time.
9. Source of mail (plant or DDU drop shipment); if drop shipment, obtain a copy of PS Form 8125 (if presented) or contact the eInduction Helpdesk.
2. Report the PED mailing to the District BSN electronically utilizing the standardized irregularity reporting form or eMIR. The irregularity is routed to the BMEU and/or the BSN account owner.
3. When the issue is routed to the BMEU, the BMEU researches the problem, initiates the customer contact to determine disposition of mail, and enters the results of their actions in the eMIR program database. When the PED is routed to the BSN, they research the problem, initiate the customer contact to determine disposition of mail, and enter the results of their actions in the integrated Business Service Network (iBSN). Customer First is electronically transmitted back into the eMIR program database. The status of reports, including the action taken, is accessible online to the Postal Service personnel who identified the problem and to those responsible for its resolution.
4. Process the mailing according to the mailer’s instructions, as communicated by the BMEU or BSN. Document the disposition instructions in the Comments section of PS Form 8125 (if presented) and the Daily Appointment Tracking Sheet.
5. If unable to reach agreement with the mailer regarding disposition in a timely manner (no later than the next day), process the mail.

Note: When the mailer requests the PED mailing to be treated as waste, the mailer must provide a written request on the company’s letterhead, and the Postal Service must keep it on file for 1 year. The originating BMEU is responsible for obtaining and filing the documentation with the PS Form 8125 along with a copy of the mailpiece.