How Does Mediation Work Under Redress?

1. After initiating your request for EEO counseling, you will be offered the option of going to mediation in addition to receiving EEO counseling. You may request EEO counseling by:
2. Completing and submitting an online form using the Postal Service EEO eFile application at https://efile.usps.gov, or
3. Writing to:

NEEOISO – EEO Contact Center
PO Box 21979
Tampa, FL 33622-1979.

You must provide your name, Social Security or employee identification number, address, and telephone number.

2. Every effort will be made to schedule your mediation within 3 weeks of your request.
3. The process starts with the mediator explaining how mediation works and answering your questions. You and your supervisor will each have the opportunity to tell your side of the dispute.
4. When a settlement is reached, the settlement will be binding on everyone.
5. If a settlement is not reached, you have lost nothing. You can continue to pursue your EEO rights through counseling efforts and by filing a formal complaint.