was particularly emphasized and a series of
sessions on mail center safety and security
were offered.
Each forum's training and education
program offered customers approximately 80
business sessions and workshops in the
following categories: Mail Production
Specialist, Mail Technology Specialist, Mail
Marketing Specialist, Industry Mail Specialist,
Mail Security Specialist, and Mail Center
Management Specialist.
As part of the Postal Service's commitment
to continuing education, four certificate
programs were offered to attendees: the Mail
Center Professional Certificate was earned by
those who attended required sessions in
specific mail preparation and mailing operations
areas; the Mail Center Safety and
Security Certificate was earned by those who
attended four safety-related educational
sessions; the Periodicals Professional
Certificate was designed around a special
program moving novice and seasoned periodicals
professionals to the forefront of their
discipline; and the Mail Piece Design
Certificate was offered to those individuals
attending four sessions focused on mailpiece
design. To date, approximately 1,500 individuals
have participated in these certificate
programs. Complementing the forum's
educational program was the exhibit floor,
which featured approximately 110 companies
at each forum, displaying the latest in
mailing supplies, services, mail automation
equipment, software, and computer hardware.
b. Executive Mail Center
Manager Program
In response to input from the mailing
industry, the Postal Service has partnered
with mailing industry professionals and
nationally-recognized training experts to
develop the U. S. Postal Service Executive
Mail Center Manager program. This elite
mailer education curriculum provides attendees
with expertise in mail center operations.
The program has been operational since
December 2001, and to date, approximately
120 mailing industry professionals have
completed the training.
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c. Postal Customer Council
Postal Customer Councils (PCC) are local,
grassroots organizations comprised of businesses
that use the mail to reach their
business goals. PCCs provide networking and
educational opportunities to help businesses
effectively and efficiently communicate with
and enhance their relationship with
customers, and to identify prospective
customers through the mail. They also
provide the Postal Service the opportunity to
enhance its working relationship with local
businesses and to better understand their
needs. During 2003, more than 250 local
PCCs held more than 1,700 customer meetings.
Many PCCs more actively sought the
participation of small- and medium-sized
businesses through the Direct Mail Seminar
Program. As a result of these 51 nationwide
seminars, approximately 500 individuals
became new PCC members.
As an insert in the monthly Memo to
Mailers, Keeping Posted, the national PCC
newsletter, now reaches more than 175,000
customer and company addressees, almost
all of whom are members of PCCs.
Complementing the newsletter is the national
PCC Web site at www.usps.com/nationalpcc.
This site was redesigned and re-launched in
late 2003 to make it easier to navigate. The
site is targeted to help businesses find the
location of their closest PCC or to enable
veteran PCC members to locate valuable
information on how to build stronger PCCs.
The PCC Web site also houses a Speaker's
Bureau that allows PCCs to employ knowledgeable,
experienced Postal Service officers
and managers as presenters at their local
functions.
d. Mailers' Technical Advisory
Committee
The Mailers' Technical Advisory
Committee (MTAC) consists of association
representatives of all segments of the mailing
industry and has a 36-year history of finding
solutions to major postal issues. The purpose
of MTAC is to share technical information,
advice, and recommendations on matters
concerning transformation of mail-related |
Chapter 1 Compliance with Statutory Policies Introduction
Chapter 2 Postal Operations
- Public Perceptions, Customer Outreach, and Mailer Liaison
- Products and Services
- International Mail
- Mail Volume and Service Performance
- Mail Distribution
- Delivery Unit Operations
- Stamp Services
- Licensing Program
- Service and Market Development
- Retail Programs
- Pricing and Classification
- Technology
- Intelligent Mail
- Financial Management
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |