Additionally, the Postal Service conducted
more than 50 direct mail seminars that
provided more than 2,800 small businesses
with the information and tools necessary to
begin using the mail to advertise their products
and services. These seminars are
provided in conjunction with district offices
and members of the mailing community.
C. International Mail
In 2003, international mail showed growth
in revenue compared to 2002. This was due
in part to recovery from the events of
September 11, 2001, and worldwide
economic improvement which impacted
international mail revenues. Increasing
competition for international mail and
package delivery services continues from
both private carriers and foreign postal
administrations.
1. Volume and Revenue
International mail revenues increased by
0.52 percent during 2003. Associated volume
increased by 2.1 percent and weight by 9.2
percent, primarily due to large amounts of
Standard Mail items that come across the
Canadian border for entry into the domestic
mailstream. This mail, classified as international
other, is low rate mail that did not offset
revenue losses in other international product
categories. No rate adjustments were implemented
in 2003. Emphasis was placed on
developing the global package sector.
International Express Mail service increased
9.7 percent in revenue for the year.
2. Management and Cost
Reductions
International Call Center operations were
consolidated under Corporate Customer
Contact in March 2002. Since that time, cost
efficiencies have been realized by leveraging
corporate infrastructure assets and the
awarding of the Contact Center Network |
Solution contract. Further cost reductions are
anticipated through the integration of technological
best practices in the handling of both
domestic and international calls, the elimination
of operational redundancies, and an even
more customer focused management
posture.
3. Improving Global Express
Mail and Global Air Parcel
Post Services
The Postal Service continues a multiyear
process of improving the reliability
and features of its expedited and package
service offerings. Global Express
Guaranteed service, established in 2000,
now provides a guaranteed, day-certain
package delivery option for customers. To
complement this service, and to clarify
related options for customers, the Postal
Service has taken steps to transform its
existing Global Express Mail and Global Air
Parcel Post services into a consistent and
reliable menu of companion options that
are predicated on days-to-delivery and
geographic service area. Revenues from
international package services grew close
to 8 percent in 2003.
The Postal Service and a select group of
Asian posts have participated in a yearlong
effort to improve service performance
for International Express Mail service.
Using the pay-for-performance incentive
process, service levels in the United States
improved significantly.
The new delivery approach for Express
Mail service to continental Europe was
expanded to eighteen countries. The service
provider is Global Logistics Systems, a
subsidiary of Royal Mail, which replaces
numerous separate bilateral arrangements
with European posts, and offers the advantage
of establishing consistency and
realistic expectations for expedited and
deferred services. Global Air Parcel Post
service is provided to 22 countries under
this agreement. |
Chapter 1 Compliance with Statutory Policies Introduction
Chapter 2 Postal Operations
- Public Perceptions, Customer Outreach, and Mailer Liaison
- Products and Services
- International Mail
- Mail Volume and Service Performance
- Mail Distribution
- Delivery Unit Operations
- Stamp Services
- Licensing Program
- Service and Market Development
- Retail Programs
- Pricing and Classification
- Technology
- Intelligent Mail
- Financial Management
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |