watch. By completing complaint resolution
worksheets, publishers can also receive
assistance from one of the Periodicals
service improvement coordinators. In 2003,
the first year of ePUBWATCH, 11,290
complaints were posted to the database and
over 10,300 publication watches were monitored
and completed.
6. Collection Box
Management System
The Collection Box Management System
(CBMS) provides a monitoring tool for delivery
unit management to ensure adherence to our
collection box schedules and policies. The
system consists of a data collection device
that scans a barcode located inside a collection
box to collect time, location and date
information. The information collected by the
scanner is placed in a data transfer device at
the delivery unit for down-loading into the
delivery unit computer. The data is then
loaded into the CBMS software program,
which allows management to quickly ascertain
the status of each collection point. Plans
are currently underway to move the present
CBMS application into a Web-based environment.
7. ADVANCE Notification and
Tracking System
The ADVANCE Notification and Tracking
System, commonly referred to as ADVANCE,
is designed as a manual Delivery
Confirmation system to meet the time-sensitive
mailing needs of Standard Mail and
Periodicals mailers. ADVANCE tracks the
delivery performance of qualified Standard
Mail and Periodicals mailings in over 7,500
delivery units and in over 11,000 five-digit
ZIP Code locations. In 2003, 5.5 billion mailpieces
were tracked using ADVANCE.
8. Mail Security
The Postal Service is pursuing a number
of initiatives to reduce the occurrence of mail
theft and identity theft by enhancing the
security of delivery and collection equipment.
One such effort has been the development
and deployment of a high security cluster box
unit (HSCBU) that has proven to be highly |
successful at reducing the number of incidents.
Another initiative has been rewriting
the engineering standards in 2003 to change
the dimensions and improve the security of
apartment panels used for delivery in apartment
buildings. This will result in a more
customer-friendly apartment panel able to
accept a wider array of mail, such as flats
and parcels, with improved security.
G. Stamp Services
In 2003, the Postal Service continued to
meet customers' and collectors' needs and
demands for postage stamps that appeal to
the nation's diverse population. Each stamp
issued begins as a request to the Citizens'
Stamp Advisory Committee (CSAC) through
the Office of Stamp Services. CSAC and the
Postal Service receive approximately 50,000
proposals annually. If the proposal meets the
established stamp subject selection criteria, it
is researched and presented to CSAC for
discussion and subsequent action. If
approved, the subject is presented to a staff
of Postal Service art directors, who make
decisions about designs for the stamp.
1. Stamp Program
The 2003 stamp program introduced 19
new, commemorative stamp issues that total
55 new designs. With this program the Postal
Service acknowledged a variety of people
and their achievements in the American
experience. There are nostalgic and cultural
American icons and leaders whose lives were
devoted to the betterment of others. Also
represented are significant historical events
of the nation and celebrations of its natural
beauty and wildlife.
There are many individual stamp issues
along with continuations in several designated
series topics that continue to draw an
ever-increasing number of collectors who
look forward to each year's new addition to
their respective collections. The 2003 stamp
program began with the 26th in the
Black Heritage series when the Postal
Service introduced the Thurgood Marshall
commemorative stamp. |
Chapter 1 Compliance with Statutory Policies Introduction
Chapter 2 Postal Operations
- Public Perceptions, Customer Outreach, and Mailer Liaison
- Products and Services
- International Mail
- Mail Volume and Service Performance
- Mail Distribution
- Delivery Unit Operations
- Stamp Services
- Licensing Program
- Service and Market Development
- Retail Programs
- Pricing and Classification
- Technology
- Intelligent Mail
- Financial Management
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |