8. Rapid Information Bulletin Board
System
The Rapid Information Bulletin Board
Systems (RIBBS) provides mailers online
access to an excellent variety of downloadable
Postal Service information such as
Customer Support Rulings, Federal Register
notices, weather and natural disaster condition
reports, Domestic Mail Manual labeling
lists, and certified vendor information, just to
name a few. RIBBS users may also post
questions and receive answers concerning
postal products and services. RIBBS is
geared toward business mailers but is open
to anyone seeking information about the
Postal Service. File areas are provided to
allow distribution of various Postal Service
products and services.
9. Electronic Address Sequencing
Centralized electronic address sequencing
service eliminates field workhours in the
handling of manual address sequence cards
and improves the consistency of the service
provided. With average processing times of
less than 5 days, the electronic service
assists walk sequence mailers in updating
their address lists in a much more efficient
and time-saving fashion. In 2003, over 94
million addresses were processed for 252
customers. Validating that number of
addresses via the manual card process
would have cost over 60,000 workhours
during the year. |
d. The Welcome Kit
The Welcome Kit is a value-added
program for customers who have recently
moved. It is designed to reduce costs and
improve service. The Welcome Kit contains
the customer's address change Confirmation
Notification Letter; local phone numbers and
addresses for the customer's new area; a
Settling-In Guide, with helpful information
and advice on getting settled; savings on
products and services customers typically
need after moving; and information on how to
notify the Bureau of Motor Vehicles, the
Internal Revenue Service, and voter registration
offices of the new address.
N. Financial Management
The Postal Service has undertaken financial
management initiatives to improve
operational efficiencies, reduce administrative
and program costs, manage risk, ensure
compliance with federal law, and enhance
transparency in reporting to our stakeholders
and the public. The key initiatives now underway
are reported here.
1. Activity-Based Costing
Activity-Based Costing (ABC) is a methodology
designed to assist managers in
reducing expenses by assigning both direct
and overhead costs to an organizational
unit's operations and the outputs it produces.
Using information from existing Postal
Service financial and operational systems,
the Postal Service currently is implementing
an ABC model that contains activity and
product costs for 388 processing facilities.
Metrics are generated each reporting period
using commercial off-the-shelf software.
In 2003, the ABC team expanded its
costing model to include 78 customer service
facilities that perform mail processing operations.
During 2003, the Postal Service trained
over one thousand managers and staff
across the country in ABC. The training
included sessions on ABC concepts and on
Web-based reporting software.
ABC is a simplified tool that identifies
potential areas where high costs can be
reduced. As an example, using one of ABC's |
Chapter 1 Compliance with Statutory Policies Introduction
Chapter 2 Postal Operations
- Public Perceptions, Customer Outreach, and Mailer Liaison
- Products and Services
- International Mail
- Mail Volume and Service Performance
- Mail Distribution
- Delivery Unit Operations
- Stamp Services
- Licensing Program
- Service and Market Development
- Retail Programs
- Pricing and Classification
- Technology
- Intelligent Mail
- Financial Management
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |