We’re more than just that man or woman in a truck delivering the mail — we live and work in the communities we serve. Our employees know that our customers depend on them for delivering letters and items that are important to their lives — hand-drawn artwork from a grandchild, medicines from the doctor or a pair of limited-edition athletic shoes from the hottest brand. We go the extra mile; dedicated, committed and proud of the public service we provide. In our rapidly changing marketplace, the Postal Service recognizes that our future success depends on how well we equip and engage our employees, especially as a new generation starts proudly wearing postal blue. Steps we’re taking now to better engage and empower our employees will ensure that we deliver excellent customer service — each and every time — for many years to come. It’s what America expects from us.
