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USPS National Customer Support Center (NCSC) and USPS IT Eagan Host Computing Services Center.
Vice President, Product Innovation, United States Postal Service, 475 L’Enfant Plaza SW, Washington, DC 20260-1010; (202) 268-6078.
18 U.S.C. 1341, 1343, and 3061; 39 U.S.C. 401, 403, 404, 3003, and 3005.
- To enhance the customer experience by improving the security of Change of Address (COA) and Hold Mail processes.
- To protect USPS customers from becoming potential victims of mail fraud and identity theft.
- To identify and mitigate potential fraud in the COA and Hold Mail processes.
- To verify a customer’s identity when applying for COA and Hold Mail services.
- To facilitate mail fraud prevention for COA and Hold Mail services through address matching across USPS customer systems.
- To facilitate the provision of accurate and reliable mail and package delivery services.
Customers requesting COA mail forwarding or Hold Mail services.
- Customer information: For COA requests, old and new address, email address(es), telephone numbers and device identification; for Hold Mail, address, email address(es), and telephone numbers.
- Online user information: Device identification.
Individual customers requesting COA, mail forwarding, or Hold Mail services and other USPS customer systems.
Standard routine uses 1 through 7, 10, and 11 apply.
Retrieval is accomplished by a computer-based system, using one or more of the following elements: ZIP Code(s), address, telephone number, email address, device identification, and IP address.
COA and Hold Mail records are retained in an electronic database for 10 years from the effective date.
Electronic records existing on computer storage media are destroyed according to the applicable USPS media sanitization practice.
Electronic records, computers, and computer storage media are located in controlled-access areas under supervision of program personnel. Access to records is limited to individuals whose official duties require such access. Contractors and licensees are subject to contract controls and unannounced onsite audits and inspections.
Computers are protected by mechanical locks, card key systems, or other physical access control methods. The use of computer systems is regulated with installed security software, computer logon identifications, and operating system controls including access controls, terminal and transaction logging, and file management software.
Online data transmission is protected by encryption, dedicated lines, and authorized access codes.
Requests for access must be made in accordance with the Notification Procedure above and the USPS Privacy Act regulations regarding access to records and verification of identity under 39 CFR 266.5.
See Notification Procedures below and Record Access Procedures above.
Customers wanting to know if information about them is maintained in this system of records must address inquiries in writing to the system manager. Inquiries must contain name, address, email, and other identifying information.
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