System Name: Registration.

System Location

Computer Operations Service Centers.

Categories of Individuals Covered by the System

Customers who register via the USPS Web site at

Categories of Records in the System

  1. Customer information: Name; customer ID(s); company name; job title and role; home, business, and billing address; phone number(s) and fax number; email(s); URL; text message number(s) and carrier; and Automated Clearing House (ACH) information.
  2. Identity verification information: Question, answer, username, user ID, password, email address, text message address and carrier, and results of identity proofing validation.
  3. Business specific information: Business type and location, business IDs, annual revenue, number of employees, industry, nonprofit rate status, mail owner, mail service provider, PC postage user, PC postage vendor, product usage information, annual and/or monthly shipping budget, payment method and information, planned use of product, age of website, and information submitted by, or collected from, business customers in connection with promotional marketing campaigns.
  4. Customer preferences: Preferences to receive USPS marketing information, preferences to receive marketing information from USPS partners, preferred means of contact, preferred email language and format, preferred on-screen viewing language, product and/or service marketing preference.
  5. Customer feedback: Method of referral to Web site.
  6. Registration information: Date of registration.
  7. Online user information: Internet Protocol (IP) address, domain name, operating system versions, browser version, date and time of connection, Media Access Control (MAC) address, device identifier, information about the software acting on behalf of the user (i.e., user agent), and geographic location.

Authority for Maintenance of the System

39 U.S.C. 401, 403, and 404.


  1. To provide online registration with single sign-on services for customers.
  2. To facilitate online registration, provide enrollment capability, and administer Internet-based services or features.
  3. To maintain current and up-to-date address information to assure accurate and reliable delivery and fulfillment of postal products, services, and other material.
  4. To obtain accurate contact information in order to deliver requested products, services, and other material.
  5. To authenticate customer logon information for
  6. To permit customer feedback in order to improve or USPS products and services.
  7. To enhance understanding and fulfillment of customer needs.
  8. To verify a customer’s identity when the customer establishes, or attempts to access his or her account.
  9. To identify, prevent, and mitigate the effects of fraudulent transactions.
  10. To enhance the customer experience by improving the security of Change of Address (COA) and Hold Mail processes.
  11. To protect USPS customers from becoming potential victims of mail fraud and identity theft.
  12. To identify and mitigate potential fraud in the COA and Hold Mail processes.
  13. To verify a customer’s identity when applying for COA and Hold Mail services. To provide online registration for Informed Address platform service for customers.
  14. To authenticate customer logon information for Informed Address platform services.

Routine Uses of Records in the System, Including Categories of Users and the Purposes of Such Uses

Standard routine uses 1. through 7., 10., and 11. apply.

Policies and Practices for Storing, Retrieving, Accessing, Retaining, and Disposing of Records in the System


Automated database, computer storage media, and paper.


By customer name, customer ID(s), phone number, mail, email address, IP address, text message address, and any customer information or online user information.


Paper records, computers, and computer storage media are located in controlled-access areas under supervision of program personnel. Access to these areas is limited to authorized personnel, who must be identified with a badge.

Access to records is limited to individuals whose official duties require such access. Contractors and licensees are subject to contract controls and unannounced on-site audits and inspections.

Computers are protected by mechanical locks, card key systems, or other physical access control methods. The use of computer systems is regulated with installed security software, computer logon identifications, and operating system controls including access controls, terminal and transaction logging, and file management software. Online data transmissions are protected by encryption.

For small business registration, computer storage tapes and disks are maintained in controlled-access areas or under general scrutiny of program personnel. Access is controlled by logon ID and password as authorized by the Marketing organization via secure Web site. Online data transmissions are protected by encryption.

Retention and Disposal
  1. ACH records are retained up to 2 years.
  2. Records stored in the registration database are retained until the customer cancels the profile record, 3 years after the customer last accesses records, or until the relationship ends.
  3. For small business registration, records are retained 5 years after the relationship ends.
  4. Online user information may be retained for 6 months.

Records existing on paper are destroyed by burning, pulping, or shredding. Records existing on computer storage media are destroyed according to the applicable USPS media sanitization practice.

System Manager(s) and Address

Chief Customer and Marketing Officer and Executive Vice President, United States Postal Service, 475 L’Enfant Plaza SW, Washington, DC 20260.

Notification Procedure

Customers wanting to know if information about them is maintained in this system of records must address inquiries in writing to the system manager. Inquiries must contain name, address, and other identifying information.

Record Access Procedures

Requests for access must be made in accordance with the Notification Procedure above and USPS Privacy Act regulations regarding access to records and verification of identity under 39 CFR 266.6.

Contesting Record Procedures

See Notification Procedure and Record Access Procedures above.

Record Source Categories