System Name:
Informed Delivery.

System Location

USPS Headquarters; Wilkes-Barre Solutions Center; and Eagan, MN.

Categories of Individuals Covered by the System

  1. Customers who are enrolled in Informed Delivery notification service.
  2. Mailers that use Informed Delivery notification service to enhance the value of the physical mail sent to customers.

Categories of Records in the System

  1. Customer information: Name; customer ID(s); mailing (physical) address(es) and corresponding 11-digit delivery point ZIP Code; phone number(s); email address(es); text message number(s) and carrier.
  2. Customer account preferences: Individual customer preferences related to email and online communication participation level for USPS and marketing information.
  3. Customer feedback: Information submitted by customers related to Informed Delivery notification service or any other postal product or service.
  4. Subscription information: Date of customer sign-up for services through an opt-in process; date customer opts-out of services; nature of service provided.
  5. Data on mailpieces: Destination address of mailpiece; Intelligent Mail barcode (IMb); 11-digit delivery point ZIP Code; and delivery status; identification number assigned to equipment used to process mailpiece.
  6. Mail Images: Electronic files containing images of mailpieces captured during normal mail processing operations.
  7. User Data associated with 11-digit ZIP Codes: Information related to the user’s interaction with Informed Delivery email messages, including but not limited to, email open and click-through rates, dates, times, and open rates appended to mailpiece images (user data is not associated with personally identifiable information).
  8. Data on Mailings: Intelligent Mail barcode (IMb) and its components including the Mailer Identifier (Mailer ID or MID), Service Type Identifier (STID) and Serial Number.

Authority for Maintenance of the System

39 U.S.C. 401, 403, and 404.


  1. To support the Informed Delivery notification service which provides customers with electronic notification of physical mail that is intended for delivery at the customer’s address.
  2. To provide daily email communication to consumers with images of the letter-size mailpieces that they can expect to be delivered to their mailbox each day.
  3. To provide an enhanced customer experience and convenience for mail delivery services by linking physical mail to electronic content.
  4. To obtain and maintain current and up-to-date address and other contact information to assure accurate and reliable delivery and fulfillment of postal products, services, and other material.
  5. To determine the outcomes of marketing or advertising campaigns and to guide policy and business decisions through the use of analytics.
  6. To identify, prevent, or mitigate the effects of fraudulent transactions.
  7. To demonstrate the value of Informed Delivery in enhancing the responsiveness to physical mail and to promote use of the mail by commercial mailers and other postal customers.
  8. To enhance the customer experience by improving the security of Change of Address (COA) and Hold Mail processes.
  9. To protect USPS customers from becoming potential victims of mail fraud and identity theft.
  10. To identify and mitigate potential fraud in the COA and Hold Mail processes.
  11. To verify a customer’s identity when applying for COA and Hold Mail services.

Routine Uses of Records in the System, Including Categories of Users and the Purposes of Such Uses

Standard routine uses 1. through 7., 10., and 11. apply.

Policies and Practices for Storing, Retrieving, Accessing, Retaining, and Disposing of Records in the System


Automated database and computer storage media.


By customer email address, 11-Digit ZIP Code and/or the Mailer ID component of the Intelligent Mail Barcode.


Computers and computer storage media are located in controlled-access areas under supervision of program personnel. Access to these areas is limited to authorized personnel, who must be identified with a badge. Access to records is limited to individuals whose official duties require such access. Contractors and licensees are subject to contract controls and unannounced on-site audits and inspections. Computers are protected by mechanical locks, card key systems, or other physical access control methods. The use of computer systems is regulated with installed security software, computer logon identifications, and operating system controls including access controls, terminal and transaction logging, and file management software. Online data transmissions are protected by encryption. Access is controlled by logon ID and password. Online data transmissions are protected by encryption.

Retention and Disposal
  1. Mailpiece images will be retained up to 7 days (mailpiece images are not associated with personally identifiable information). Records stored in the subscription database are retained until the customer cancels or opts out of the service.
  2. User data is retained for 2 years, 11 months.
  3. Records existing on computer storage media are destroyed according to the applicable USPS media sanitization practice. Any records existing on paper will be destroyed by burning, pulping, or shredding.

System Manager(s) and Address

Vice President, Product Innovation, United States Postal Service, 475 L’Enfant Plaza SW, Washington, DC 20260

Notification Procedure

Customers who want to know if information about them is maintained in this system of records must address inquiries in writing to the system manager. Inquiries must contain name, address, email, and other identifying information.

Record Access Procedures

Requests for access must be made in accordance with the Notification Procedure above and USPS Privacy Act regulations regarding access to records and verification of identity under 39 CFR 266.6.

Contesting Record Procedures

See Notification Procedure and Record Access Procedures above.

Record Source Categories

Individual customers who request Informed Delivery notification service; account holders; other USPS systems and applications including those that support online change of address, mail hold services, Premium Forwarding Service, or PO Boxes Online; commercial entities, including commercial mailers or other Postal Service business partners and third-party mailing list providers.