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The person tasked with responding to the request must follow these procedures:
- Acknowledge the request. Within 10 days (excluding weekends and federal holidays) of receipt of any written request to amend a record, acknowledge the request in writing.
- Act on the request. Within 30 days (excluding weekends and federal holidays) of receipt of any written request to amend a record, verify the identity of the requester in accordance with the notification procedures described in the applicable systems of records.
- Obtain information. Ask the requester for any additional information necessary for action on the request. Also, if needed, ask postal personnel for additional information to determine whether amendment is appropriate.
- Amend the information as necessary. Correct or eliminate any information found incomplete, inaccurate, untimely, or irrelevant.
- Respond to the request. For requests submitted in writing, advise the requester in writing of any change that was made to the record and, where practical, supply a courtesy copy of the revised record. Send a revised record to any person or agency to whom a disclosure has been made under 4-3.3.3(b.) through (e.), as listed in the accounting of disclosures made for that record (see 4-3.5).
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