1 Introduction

1-1 The Postal Service's Mission in the 21st Century

The core mission of the Postal Service‘ is to “bind the nation together through the personal, educational, literary, and business correspondence of its people.” Aided by technology, electronic communication has become both a supplement to the traditional paper–based exchange of ideas and a communication channel for access to the Postal Service itself. In light of the need to include people with disabilities in the work of the Postal Service, Section 508 of the Rehabilitation Act requires that all Postal Service information be accessible to all citizens and to all Postal Service employees. In an age where technology is opening new doors for everyone, persons with disabilities should not encounter technology as a barrier. Technology must be of assistance to all people and provide uniform communication to all.