Performance metrics are tools used by the Postal Service to objectively benchmark a supplier’s performance in achieving Postal Service objectives. Supplier recognition and rewards are linked to these objectives.
Once supplier performance is measured, the Postal Service may choose to recognize and reward outstanding suppliers to cultivate the supplier/purchaser relationship. Determining what to measure is the most important challenge of evaluating supplier performance. See Section 2-23, Define Contract Management Metrics.
Metrics are reviewed annually and used to create a rating system, which may be weighted to emphasize factors crucial to successful performance. For suppliers measured within the Supply Chain Relationship Management System (SCRMS), each supplier receives the rating and is given the opportunity to comment. Ratings are used for identifying supplier performance award nominees.
