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A QAP directly corresponds to the performance standards and measures contract performance. The QAP ensures that the client receives the quality called for in the contract and pays only for what is received. The QAP should include an examination schedule and clearly stated examination method(s). Examination allows the observation of contract-related activities to ensure that the supplier is performing satisfactorily.
Ongoing inspections are recommended, and discussions regarding performance should be held with the supplier frequently. The CO is responsible for engaging the supplier in dialogue and offering opportunities for improvement and explanation as problems arise. Substandard quality levels mandate corrective action, and the CO will establish deadlines by which corrective action must be taken. Ineffective or problematic contract performance should be identified on an ongoing basis.
When the performance evaluation team collects and rates data pertinent to contract performance, the supplier should be given access to the data collected and have the opportunity to explain, clarify, or rebut negative information.
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