After applying the first day of issue postmark, the Postal Service will return the envelopes through the mail. There is no charge for the postmark. All orders must be postmarked by November 6, 2002, and the postage on any envelope must equal at least 37 cents. Stamp Fulfillment Services (SFS) offers first day covers for all new stamp issues and Postal Service stationery items postmarked with the official first day of issue cancellation. Each item has an individual catalog number and is offered in the quarterly USA Philatelic catalog. Customers may request a free catalog by telephoning 800-STAMP-24 or writing to: INFORMATION FULFILLMENT First day covers remain on sale for at least 1 year after the stamped envelope is issued. Philatelic ProductsThere are no philatelic products for this stamp issue. Distribution: Nondenominated USA Presorted Standard Graphic Eagle, #10 Regular, Item 216400Stamp Distribution Offices (SDOs) requiring Item 216400 must submit PS Form 3205, Requisition for Plain Stamped Envelopes, to SFS. Only customers who hold Regular Standard mailing permits may purchase these envelopes. Presorted Standard envelopes are sold only in box lots of 500, except when sold to philatelic customers through SFS. Initial Supply to Post OfficesPost Offices will not receive an automatic distribution of this USA Presorted Standard stamped envelope. Post Offices requiring Item 216400 to meet the needs of customers who hold Regular Standard mailing permits must order these stamped envelopes from their designated SDO using a separate PS Form 17, Stamp Requisition. SDOs must not distribute these envelopes to Post Offices before August 2, 2002. Philatelic RequirementThis Presorted Standard stamped envelope will not be made available to philatelic centers for customer sale. Only SFS will offer this envelope for sale to collectors via mail order from USA Philatelic catalog or by telephone at 800-STAMP-24. Additional SupplyPost Offices requiring additional envelopes must requisition them from their designated SDO using PS Form 17. SDOs requiring additional envelopes must submit PS Form 3205 to SFS. Ordering Printed Nondenominated USA Presorted Standard Graphic Eagle, #10 Regular, Item 216400Customers who hold Regular Standard mailing permits may order Item 216400, nondenominated USA Presorted Standard Graphic Eagle stamped envelope, with a return address preprinted on the envelope. To order these envelopes, authorized customers complete PS Form 3203, Personalized Stamped Envelope Order. Carefully follow the instructions on PS Form 3203 and send the completed order to: UNITED STATES POSTAL SERVICE Selling Price
- Stamp Services, Pictorial Cancellations AnnouncementAs a community service, the Postal Service offers pictorial cancellations to commemorate local events celebrated in communities throughout the nation. A list of events for which pictorial cancellations are authorized appears below. If available, the sponsor of the pictorial cancellation appears in italics under the date. Also provided, as space permits, are illustrations of those cancellations that were reproducible and available at press time. People attending these local events may obtain the cancellation in person at the temporary Post Office station established there. Those who cannot attend the event, but who wish to obtain the cancellation, may submit a mail order request. Pictorial cancellations are available only for the dates indicated, and requests must be postmarked no later than 30 days following the requested pictorial cancellation date. All requests must include a stamped envelope or postcard bearing at least the minimum First-Class Mail® postage. Items submitted for cancellation may not include postage issued after the date of the requested cancellation. Such items will be returned unserviced. Customers wishing to obtain a cancellation should affix stamps to any envelope or postcard of their choice, address the envelope or postcard to themselves or others,insert a card of postcard thickness in envelopes for sturdiness, and tuck in the flap. Place the envelope or postcard in a larger envelope and address it to: PICTORIAL CANCELLATIONS, followed by the NAME OF THE STATION,ADDRESS, CITY, STATE, ZIP + 4 CODE, exactly as listed below (using all capitals and no punctuation, except the hyphen in the ZIP + 4 code). Customers can also send stamped envelopes and postcards without addresses for cancellation, as long as they supply a larger envelope with adequate postage and their return address. After applying the pictorial cancellation, the Postal Service returns the items (with or without addresses) under addressed protective cover. The following cancellation has been extended for 30 days. July 12, 2002 USPS KEEL LAYING STATION POSTMASTER 101 25TH ST NEWPORT NEWS VA 23607-9998 The following cancellation has been extended for 60 days. July 1-7, 2002 2002 US Women's Open Championship 2002 US WOMENS OPEN POSTMASTER 128 EAST 1ST AVE HUTCHINSON KS 67501-9998
- Stamp Services, Special Cancellation Die Hubs Postmasters and plant managers who have any of the special cancellation die hubs listed below may use them for the periods designated. At the end of the period, these die hubs must be withdrawn and stored. Postmasters and plant managers who do not have these special die hubs may not request them from the sponsors.
American Commemorative Collectibles
Get your 50 Greetings from America stamps and a beautifully designed American Commemorative Collectible panel for only $21.95. American Commemorative Collectibles make wonderful gifts for yourself and others and are a wonderful way to enhance your stamp collection. To order the Greetings from America panel (Item 562397) or to subscribe to or get more information about any of the American Commemorative Collectibles listed below, call 800-STAMP-24. Customers may order Greetings from America panels and other items online by visiting the Postal Service Web site at www.usps.com; click on Buy Stamps & More, and then Shop the Postal Store. American Commemorative Collectibles are an easy and affordable way to acquire all of your stamp collectibles! Choose any or all of the following official American Commemorative Collectibles to enhance your display of stamps. American Commemorative Panels
Obtain photo or steel engravings, mint condition stamps,
and subject-related text presented on a beautifully designed
page. These are only $6.00* each, depending on the value
of the stamps. American Commemorative Collection This collection is an easy and uniform way to collect and learn about commemorative issues. Just mount the stamps on the specially designed sheet and place them
in a three-ring binder. These are just $3.25* each, depending on the value of the
stamps. American Commemorative Cancellations
Get first day cancellations and stamp(s)
that have been affixed to colorful, specially
tinted sheets to enhance your display.
These are about $2.00* each, depending
on the value of the stamps. First Day of Issue Ceremony Programs Receive detailed information about each first day of issue ceremony held for all new
stamps and stationery issuances. Collect these valuable programs for only $4.95
each. Standing Order Service
Buy the commemoratives, definitives, and special stamps of your choice in the format(s) that you choose. Prices vary depending on selection. *Prices subject to change without notice. Order now. Establish your American Commemorative Collectibles account(s). - Stamp Services,
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Post Office Changes |
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|
Old/ New |
Finance No. | ZIP Code | State | P.O. Name |
County/ Parish |
Station/Branch/Unit | Unit Type | Effective Date | Comments |
|---|---|---|---|---|---|---|---|---|---|
| Old | 11-2100 | 32127 | FL | Daytona Beach | Volusia | Port Orange | Classified Branch | 07/25/2002 | Establish a new Post Office. Use Port Orange FL 32127 as last line for address. |
| New | 11-7700 | 32127 | FL | Port Orange | Volusia | Main Office | Post Office | 07/25/2002 | blank |
| Old | 11-2100 | 32128 | FL | Daytona Beach | Volusia | Port Orange | Classified Branch | 07/25/2002 | Establish a new Post Office. Use Port Orange FL 32128 as last line for address. |
| New | 11-7700 | 32128 | FL | Port Orange | Volusia | Main Office | Post Office | 07/25/2002 | blank |
| Old | 11-2100 | 32129 | FL | Daytona Beach | Volusia | Port Orange | Classified Branch | 07/25/2002 | Establish a new Post Office. Use Port Orange FL 32129 as last line for address. |
| New | 11-7700 | 32129 | FL | Port Orange | Volusia | Main Office | Post Office | 07/25/2002 | blank |
| Old | 11-2100 | 32123 | FL | Daytona Beach | Volusia | Allendale | Classified Branch | 07/25/2002 | Establish a new Post Office. Allendale FL 32123 is an acceptable last line for Post Office boxes. |
| New | 11-7700 | 32123 | FL | Port Orange | Volusia | Allendale | Classified Branch | 07/25/2002 | blank |
| Old | 40-4576 | 97625 | OR | Klamath Falls | Klamath | Dairy | Community Post Office | 08/04/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Continue to use Dairy OR 97625 as last line of address. |
| New | 40-4576 | 97625 | OR | Klamath Falls | Klamath | Dairy | Place Name | 08/04/2002 | blank |
| Old | 40-2032 | 97425 | OR | Crescent Lake | Klamath | Cascade Summit | Community Post Office | 08/04/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Use Crescent Lake OR 97425 as last line of address. |
| New | 40-2032 | 97425 | OR | Crescent Lake | Klamath | Cascade Summit | Place Name | 08/04/2002 | blank |
| Old | 40-7360 | 97053 | OR | Sain Helens | Columbia | Warren | Community Post Office | 08/04/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Continue to use Warren OR 97053 as last line of address. |
| New | 40-7360 | 97053 | OR | Saint Helens | Columbia | Warren | Place Name | 08/04/2002 | blank |
| Old | 40-8864 | 97489 | OR | Walterville | Lane | Leaburg | Community Post Office | 08/10/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Continue to use Leaburg OR 97489 as last line of address. |
| New | 40-8864 | 97489 | OR | Walterville | Lane | Leaburg | Place Name | 08/10/2002 | blank |
| Old | 40-6864 | 97817 | OR | Prairie City | Grant | Bates | Community Post Office | 10/01/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Continue to use Bates OR 97817 as last line of address. |
| New | 40-6864 | 97817 | OR | Prairie City | Grant | Bates | Place Name | 10/01/2002 | blank |
| Old | 40-0496 | 97109 | OR | Banks | Washington | Buxton | Community Post Office | 10/01/2002 | Community Post Office discontinued. Retain ZIP Code and place name. Continue to use Buxton OR 97109 as last line of address. |
| New | 40-0496 | 97109 | OR | Banks | Washington | Buxton | Community Post Office | 10/01/2002 | blank |
| Old | 41-1156 | 17743 | PA | Canton | Bradford | Leroy | Community Post Office | 09/30/2002 | Community Post Office and ZIP Code discontinued. Establish a place name. Leroy PA becomes an acceptable last line for use with ZIP Code 17724. |
| New | 41-1156 | 17724 | PA | Canton | Bradford | Leroy | Place Name | 09/30/2002 | blank |
| Old | 46-7866 | 57115 | SD | Sioux Falls | Minnehaha | Buffalo Ridge | Community Post Office | 08/29/2000 | Community Post Office, ZIP Code, and place name discontinued. Use Sioux Falls SD 57107 as last line of address. |
| New | 46-7866 | 57107 | SD | Sioux Falls | Minnehaha | Main Office | Post Office | 08/29/2000 | blank |
| Old | 49-6426 | 84055 | UT | Oakley | Summit | Main Office | Post Office | 08/02/2002 | This announcement expands the use of ZIP Code 84055 to include delivery. |
| New | 49-6426 | 84055 | UT | Oakley | Summit | Main Office | Post Office | 08/02/2002 | blank |
| Old | 50-4620 | 05766 | VT | Middlebury | Addison | Ripton | Community Post Office | 08/13/2002 | This announcement changes the administrative office for this ZIP Code from Middlebury VT to East Middlebury. Continue to use Ripton VT 05766 as last line for addresses. |
| New | 50-2408 | 05766 | VT | East Middlebury | Addison | Ripton | Community Post Office | 08/13/2002 | blank |
|
- Office of Address Management, Chief Technology Officer, 8-22-02 |
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ORDERING INSTRUCTIONS/REMINDER
If your local supply of Mail Transport Equipment (MTE) rolling stock is insufficient, you may consult with your Area Mail Transport Equipment specialist (AMTES) to order miscellaneous cardboard boxes as a substitute for the rolling stock.
If the AMTES can validate that your local supply of MTE rolling stock is insufficient, he or she will check on the local availability of reusable miscellaneous cardboard boxes.
Finally, if the AMTES finds that no MTE rolling stock and no reusable miscellaneous cardboard are available, you may place an order for miscellaneous cardboard boxes through one of the two (2) national contracts. Those contracts are the mandated sources.
- Mail Transport Equipment,
Network Operations Management, 8-22-02
The latest version of Publication 75, Mover's Guide, will be shipped to direct-shipped Post Offices in early August. This shipment should arrive during the third week in August.
You should begin placing your orders for the latest version of the Mover's Guide for nondirect-shipped Post Offices the last week of August.
If you run out of your Mover's Guide before the next print cycle and you need to order an additional 200 copies or less of the Mover's Guide, contact the Material Distribution Center.
However, if you need more than 200 additional Mover's Guides or you would like to request any changes in the number of Mover's Guides that your Post Office presently receives, contact the Mover's Guide Field Communications department at 800-816-6837.
Do not begin using the new version of the Mover's Guide until September 1, 2002, unless your current quantity has been depleted. When you begin using the September 2002 Mover's Guide, please dispose of all your outdated stock.
If you have any questions, please contact the Mover's Guide Field Communications department at 800-816-6837.
You can order the revised Publication 75 by one of the following means:
• Touch Tone Order Entry: Call 800-332-0317, choose option 1, then option 2.
Note: You must be registered to use TTOE. To register, call 800-332-0317, choose option 8, extension 2925, and follow the prompts to leave a message (wait 48 hours after registering before you place your first order).
• E-mail: Complete PS Form 7380, MDC Supply Requisition (manually or using F3Fill), and send it as an attachment to the e-mail address MDC Customer Service or to mcustome@email.usps.gov.
• Mail: Mail a completed PS Form 7380 to the MDC at the following address:
SUPPLY REQUISITIONS
MATERIAL DISTRIBUTION CENTER
500 SW GARY ORMSBY DR
TOPEKA KS 66624-9702
Here's the information that you'll need to order Publication 75:
PSIN: PUB 75
NSN: 7610-03-000-4795
Unit of Issue: EA
Quick Pick Number: 441
Bulk Pack Quantity: 100
Price: N/A
Edition Date: 09/02
- Address Management,
Chief Technology Officer, 8-22-02
This notice clarifies the difference between pickup service and collection service, so that the pickup fee (as described in section D010 of the Domestic Mail Manual) is charged, as required, in appropriate circumstances.
Pickup service is a fee-based service available for Express Mail® (domestic and international), Priority Mail®, and single-piece rate Parcel Post® items. The mail must be prepaid, although permit imprint mail may be picked up when prepared under a manifest mailing system and the pickup is approved in the manifest agreement. The term "prepaid" refers to uncanceled stamps, metered postage, Express Mail Corporate Accounts, merchandise return labels, and business reply labels.
Pickup Service covers two basic scenarios:
1. On-call pickup service is provided for customers the same day as their request. This service is available only from designated offices with city delivery.
2. Scheduled pickup service is provided to customers who enter into a service agreement with the Postal Service that specifies the time, place, day or date, frequency of the service, and approximate volume per pickup. This service is available at offices with city delivery and other Post Offices where the customer's address is on the line of travel. The time of the pickup must be within the regular business hours for an office with city delivery and within the regular delivery period of a rural route or contract route.
Collection service is scheduled with consideration for customer convenience, volume, and enroute travel of the delivery employee. This service usually refers to prepaid mail deposited in a collection box. However, it is also considered collection service when customers hand their outgoing, prepaid mail, which is ready and available, to a carrier or other designated employee while that employee is performing normal delivery and collection duties.
It is important to distinguish between pickup and collection service mail that is scheduled for pickup at the customer's request, especially on a regular basis. The fact that a customer makes a request does not mandate that a fee be charged. The deciding factor is whether the pickup caused a special trip to the customer's location.
More specifically, the fee is charged when the pickup is at the request of the customer and either a special trip or deviation from the carrier's/collection employee's route is required to obtain the mail. (The fee is not charged when the "pickup" occurs as part of the regularly scheduled delivery or collection process.)
One other consideration is the difficulty of depositing packages in normal collection boxes. These boxes do not allow for medium- or large-size packages to be deposited and have limited capacity for a customer who may have a medium to large volume of smaller packages. In addition, the Aviation Mail Security policy, which was established to protect employees, air transportation, and the traveling public, requires that our customers directly deposit, by hand, domestic First-Class Mail® and Priority Mail packages weighing 16 ounces or more to a retail clerk or Postal Service representative/agent when postage is paid with uncanceled stamps. Aviation Mail Security also requires that international mail with stamps, meter postage, or PC PostageTM must be presented directly to a retail clerk or Postal Service representative/agent.
Therefore, packages that can be collected from locations in immediate proximity to a collection box, on a scheduled basis, and at the same time of day displayed on the collection box should be considered part of the collection point, and no pickup fee should be assessed. For these purposes, immediate proximity is defined as: (a) a stop that does not require the carrier/collector to move his or her vehicle, or (b) a stop that can be handled during the carrier's/collector's normal line of travel.
This policy is in concert with long-standing arrangements that allow commercial mailers with regular and available mailings to be included on evening and/or business collection trips. This enhances our ability to get collection mail earlier and in a controlled fashion to the origin processing facility.
- Delivery Support,
Delivery and Retail, 8-22-02
Effective May 1, 2002, Postal Service employees stopped resetting postage meters for a customer unless the customer had an original meter resetting authorization letter as described in Postal Bulletin 22072 (3-21-02, page 108). As described in a subsequent article published in Postal Bulletin 22076 (5-16-02, page 133), Postage Technology Management (PTM) is sending e-mail authorizations for resetting some of these meters on an emergency basis. The e-mail instructs the customer to print the e-mail and take it to the Post Office to have the meter(s) reset. It lists the meter model(s), serial number(s), and customer name. It instructs the Post Office employee to set the meter for the dates listed on the e-mail. The e-mail also states that if the Postal Service employee has any questions about the e-mail or about the process, the employee should contact PTM through Marlo Ivey at 703-292-3782, Trudie Hurd at 703-292-3895, or Marilyn MacDicken at 703-292-3695.
PTM has been notified that some manufacturers and/or local meter representatives are writing letters and/or sending e-mails for their customers instructing the Post Office to reset the customer's meter. These letters and/or e-mails are unacceptable as resetting authorization. If you receive an e-mail or letter from a manufacturer or a local representative, please retain the document. Note the date it was presented to you and ask the customers if they know the date they received it. Please mail or fax the document along with the information to this office:
POSTAGE TECHNOLOGY MANAGEMENT
1735 N LYNN ST ROOM 5011
ARLINGTON VA 22209-6370
FAX: 703-292-4073
If an e-mail or letter is presented to you and you are not sure if it is valid, please contact one of the PTM staff members listed above.
If customers have questions about the dates on the authorization notification, they need to contact their meter manufacturer. The appropriate contacts have been previously published in Postal Bulletin 22075 (5-2-02, page 132), Postal Bulletin 22074 (4-18-02, page 110), and Postal Bulletin 22073 (4-4-02, pages 74-75).
- Postage Technology Management,
Product Development, 8-22-02
PUBLICATION 211 REVISION
Effective August 22, 2002, Publication 211, FCPC Self- Service Guide, is revised to clarify wording that relates to accounting procedures and processes.
We will incorporate these revisions into the next printed version of Publication 211 and into the next update of the online version available on the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim; click on HBKs.
Publication 211, FCPC Self-Service Guide
[Replace the word "refund" with the word "reimbursement" throughout the entire publication.]
* * * * *
5 Accounting for FIRSTCLASS PHONECARDS
* * * * *
5-5 When You Reimburse Customers
* * * * *
b. If the no-vend complaint cannot be verified:
* * * * *
[Revise item 6 to read as follow:]
6. Retain the original (sales and services associate/vending employee copy) as a record of the transaction for future credit examinations. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity.
* * * * *
[Revise item d to read as follow:]
d. A sales and services associate may accept complaints from customers and pay reimbursements involving no-vend claims if the servicing person is not available. In that situation, the sales and services associate retains the original PS Form 5445 in the cash credit until a vending servicing employee can reimburse.
* * * * *
- Self Service and Access Management,
Delivery and Retail, 8-22-02
Effective August 22, 2002, Handbook PO-102, Self Service Vending Operational and Marketing Program, is revised to clarify wording that relates to accounting procedures and processes.
We will incorporate these revisions into the next printed version of Handbook PO-102 and into the next update of the online version available on the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim; click on HBKs.
Handbook PO-102, Self Service Vending Operational and Marketing Program
* * * * *
[Replace the word "refund" with the word "reimbursement" throughout the entire chapter.]
8 Handling Customer Complaints, Claims, and Reimbursements
81 Guidelines for Handling Complaints
811 General
* * * * *
[Replace the title and image of Exhibit 811 with the following:]
Exhibit 811
PS Form 5445, Stamp Vending Machine Reimbursement Request
* * * * *
82 Reimbursing Money to Customers
821 Complaints Registered in Person
* * * * *
821.2 Resolution
821.21 By Sales and Services Associate (SSA)
If the machine is not functioning properly, the SSA performs the following procedures:
* * * * *
[Delete the last sentence of item h to read as follows:]
h. Retain the original (sales and services associate/vending employee copy) to use as a receipt to the vending service employee for their reimbursement of the SSA credit after the SSA has paid a vending reimbursement. In this situation, the SSA will retain the original PS Form 5445, Stamp Vending Machine Reimbursement Request, in the cash credit until reimbursement by a vending servicing employee.
* * * * *
821.22 By Vending Servicing Employee
The vending servicing employee resolves the complaint as follows:
* * * * *
b. If the no-vend complaint cannot be verified, follow these procedures:
* * * * *
[Revise item 6 to read as follows:]
(6) Retain the original (sales and services associate/vending employee copy) as a record of the transaction for future credit examinations. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity.
822 Complaints Registered by Telephone
* * * * *
822.2 Resolution
Upon receipt of PS Form 5445, Stamp Vending Machine Reimbursement Request, the vending servicing employee follows these procedures:
* * * * *
[Revise item c to read as follows:]
c. Retain the original (sales and services associate/vending employee copy) for inclusion with the credit examination. Staple the receipt for the no-fee postal money order and the Postal Service receipt to PS Form 5445. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity.
* * * * *
823 Complaints Registered by Mail
* * * * *
823.2 Resolution
823.21 By Servicing Person
Upon receipt of PS Form 5445, Stamp Vending Machine Reimbursement Request, the vending servicing employee will follow these procedures:
* * * * *
[Revise item c to read as follows:]
c. Retain the original (sales and services associate/vending employee copy) for inclusion with the credit examination. Staple the receipt for the no-fee postal money order and the Postal Service receipt to PS Form 5445. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity.
* * * * *
823.22 By Postmaster or Designee
[Revise text to read as follows:]
The postmaster or designee may answer a written complaint by telephone or in writing. If the complaint requires a reimbursement, the written response may include the reimbursement. The SSA will issue a no-fee postal money order and will retain the original PS Form 5445 (sales and services associate/vending employee copy) to use as a receipt to vending service employees for their reimbursement of the SSA credit. Staple the receipt for the no-fee postal money order to the original PS Form 5445.
* * * * *
[Revise the heading and text of 84 to read as follows:]
84 Reviewing Complaints/Resolutions
The vending servicing employee retains the completed originals (sales and services associate/vending employee copy) of PS Form 5445, Stamp Vending Machine Reimbursement Request, for the credit examination. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity. The forms are attached to the credit examinations and retained for a period of 2 years.
* * * * *
- Self Service and Access Management,
Delivery and Retail, 8-22-02
In the past, customers have contacted local Post Offices to request information regarding the holder of a meter license. Recently, as published in Postal Bulletin 22075 (5-2-02, page 132), this policy was changed to have all meter licensee information requests sent to Postage Technology Management (PTM) at Headquarters. This change does not apply to requests for information about bulk mail permit holders or business reply mail permit holders. PTM has the responsibility for meter licensees and does not have information on permit holders. Requests for permit holders should be handled as they have been in the past.
Requests for meter licensee information should be submitted in writing to:
METER LICENSEE INFORMATION REQUEST
POSTAGE TECHNOLOGY MANAGEMENT
1735 NORTH LYNN STREET ROOM 5011
ARLINGTON VA 22209-6370
Customers requesting meter licensee information should be reminded that we are unable to determine who actually placed the information in the envelope they received. We can determine only who is responsible for the postage meter that was used to mail the item.
The request must include the original envelope or mailing wrapper showing the indicia for which the information is requested, as well as the mailing address and return address. A photocopy may be acceptable only if all information is clearly legible. This will allow us to verify to whom the meter was licensed at the time of the mailing and will ensure the accuracy of our response. A request will be declined if it is determined that the information is being requested for an individual rather than a business or firm. In order to support the reason for the request, copies of the contents contained in the envelope or a description of the contents of a package should also be included. The requester must also pay applicable fees. Since the most common fee for this information is $4.40, the requester must include a check or money order in this amount, made payable to the U.S. Postal Service, to receive the information. PTM will notify the customer before providing the information when charges exceed $4.40. If PTM is unable to provide the information, the check or money order will be returned to the customer.
- Postage Technology Management,
Product Development, 8-22-02
Effective August 22, 2002, Handbook PO-208, Retail Operations - Focus on Retail, is revised to clarify wording that relates to accounting procedures and processes.
We will incorporate these revisions into the next printed version of Handbook PO-208 and into the next update of the online version available on the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim; click on HBKs.
Handbook PO-208, Retail Operations - Focus on Retail
[Replace the word "refund" with the word "reimbursement" throughout the entire handbook.]
* * * * *
6 Customer Focus
* * * * *
65 Reimbursements
651 Self Service Vending
* * * * *
b. If the no-vend complaint cannot be verified, the vending servicing employee will:
* * * * *
[Revise item 6 to read as follows:]
6. Retain the original (sales and services associate/vending employee copy) as a record of the transaction for future credit examinations. PS Form 5445 is not included as part of the actual credit count, but as documentation of reimbursement activity.
[Delete the last sentence of item c to read as follows:]
c. A sales and services associate may accept complaints from customers and pay cash reimbursements involving no-vend claims if the servicing person is not available. In that situation, the sales and services associate retains the original PS Form 5445 in the cash credit until a vending servicing employee can reimburse.
* * * * *
- Self Service and Access Management,
Delivery and Retail, 8-22-02
PS Form 5445 is currently titled Stamp Vending Machine Refund Request. Effective 8-22-02, this PS Form 5445 is titled Stamp Vending Machine Reimbursement Request.
We have incorporated this revision into the June 2002 version of PS Form 5445 and will incorporate it into the next printed version of Handbook PO-102, Self Service Vending Operational and Marketing Program. We will also incorporate it into the next update of the online form and the online handbook available on the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim.
You may use the March 2002 version of the form until that stock is depleted.
- Self Service and Access Management,
Delivery and Retail, 8-22-02
Offices responsible for ordering custodial products and who have not consolidated their ordering must do so as follows:
1. Order custodial products only from the Postal Service's two sourcing partners, Cleanwise, Inc. (contract No. 483083-01-B-0679) and W. W. Grainger, Inc. (contract No. 483083-01-B-0677).
2. Eliminate small quantity orders, contingent on storage space availability. Schedule one day per month or per week on which to order your custodial products in large quantities.
Since the award and implementation of these contracts on November 1, 2001, the Postal Service has saved over $6.2 million in product costs. Handbook AS-709, Credit Card Policies and Procedures for Local Buying, 333.11 states that "... local buying authority should not be used when items are available from ... national and area contracts and ordering agreements. This policy is in place to make sure postal personnel use existing Postal Service assets and take advantage of volume discounts." The Postal Service Custodial Products Team will work with noncomplying sites over the next three months to help bring them into compliance.
The Custodial Products Team, Cleanwise, and Grainger are also working to improve the program for postal customers. Based on customer feedback, we have added 288 products to the program and 18 additional manufacturers. We are also implementing additional cost savings programs.
Material Logistics Bulletin MLB-CO-01-012, Mandatory National Sources for Custodial Products, contains ordering instructions for the custodial product contracts. The MLB is available on the corporate intranet at http://blue.usps.gov/purchase/material/mlb/mlbindex.htm; scroll down to 2001.
Sites with access to the Internet should order through eBuy. Sites that do not have access to the Internet should continue to place orders by telephone, fax, or mail.
The Custodial Products Team welcomes comments and questions about the program and contract requirements; contact us at the e-mail address Help, Custodial.
- Operations,
Supply Management, 8-22-02
The Postal Service and AT&T Wireless Services have agreed to increase the volume discount for wireless services from 12 to 15 percent under the AT&T National Wireless Agreement. The change is effective immediately.
The new discount applies to both current and new Postal Service business accounts and is also available to employees for personal use. Existing AT&T accounts automatically receive the new discount.
Managers, telecommunications specialists, and employees may obtain information about products and services available for business use by calling AT&T Wireless at 877-632-1904. Employees wishing to inquire about service for personal use should visit an authorized AT&T Wireless retail store and refer to foundation account number (FAN) 10297. You can find a complete listing of the AT&T Wireless stores in your area at www.attws.com/general/storelocator.
For questions about the agreement, call the Information Technology Category Management Center at 202-268-4655.
- Supply Management Strategies,
Supply Management, 8-22-02
®
This office will be CLOSED
Monday,
September 2, 2002,
to celebrate
Labor Day.
®
The GPO distributes the Postal Bulletin for the Postal Service to all postal facilities except classified stations and branches, contract postal units, and detached mail units, which receive copies from their administrative post office. The Postal Bulletin is also available online at http://www.usps.com (click on Info, then Postal Periodicals and Publications).
If your postal facility has access to cc:Mail, you may send a request for a new subscription order, an address and/or quantity change, or a subscription query to the cc:Mail address POSTAL BULLETIN. If you are using another email product, you can use the Internet email address pbulleti@email.usps.gov.
If you do not have access to email, you may complete the order form and mail it to:
ATTN POSTAL BULLETIN
US POSTAL SERVICE
475 L'ENFANT PLZ SW RM 5540
WASHINGTON DC 20260-5540
Either way you send it, please include the "PO0"subscription number from your address label.
