Delivering Results

Developing People
Workplace Environment Improvement
Record Safety Performance
Training and Development Innovations
Corporate Succession Planning
Performance-based Pay Systems

Pursuing Reform
Consensus on need for Change
President's Commission on Postal Service
CSRS Funding Reform Legislation
Pending Legislation
Reforming Our Own Processes

Growing Revenue
Stable Rates
Customer-Driven Product Innovations
Click-N-Ship
Carrier Pickup
Parcel Return Service

Managing Costs
$5 B in Cost Reductions Since 2000
Fourth Straight Year of Positive Productivity
Reduced Debt by $4 B
Transformed Administrative, Network, Purchasing Processes

Improving Service
Record End-to-End Service Performance
Record Customer Satisfaction
Unrivaled Access to Services and Information
Quick, Easy, Convenient

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