FIELD INFORMATION KIT
USPS Insurance Purchased Online
As Internet-based shipping has expanded, more and
more small businesses and consumers have asked the
Postal Service™ to make insurance available online.
As part of a continuing effort to ensure postal products
and services respond to the needs of customers, starting
September 16, 2004, customers using Click-N-Ship® service can purchase up to $200 worth of insurance online to
cover lost, rifled, or damaged domestic Express Mail® and
Priority Mail® packages.
To make this offering even more appealing to customers, a barcode reflecting the addition of insurance will print
directly onto the electronic shipping label generated by
Click-N-Ship service when the postage is purchased online. Additional labels, forms, or stickers will not be required. "Quick, Easy, Convenient"TM!
This information kit contains the following elements
that are designed to inform employees about this new
service:
General Stand-Up Talk
Carriers Stand-Up Talk
Sales and Service Associates Stand-Up Talk
Insurance Purchased Online Label Recognition Poster
USPS Insurance Purchased Online Fact Sheet
Click-N-Ship Fact Sheet
Online Insurance Frequently Asked Questions
USPS Insurance Option Adds Peace of Mind for
Online Package Shippers
[Please read this stand-up talk to all employees.]
With Click-N-Ship® service and carrier
pickup, shipping is already "Quick, Easy, Convenient"TM. Now the Postal
Service™ is adding another service option that customers have been asking for
that provides greater peace-of-mind when they are shipping packages - USPS®
Insurance Purchased Online.
Starting September 16, 2004, customers who print labels and pay for postage online using Click-N-Ship service also will be able to purchase insurance coverage of
up to $200 to cover lost, rifled, or damaged packages.
USPS insurance purchased online works the same
way and costs the same as retail insurance. This offering
is available through Click-n-Ship service for domestic
Express Mail® and Priority Mail® services.
If you have questions or want to read
more about USPS insurance purchased online, see the information kit in Postal
Bulletin 22136 (9-2-04, pages 1-7).
Starting this fall, eBay sellers will be able to purchase
insurance offered by the Postal Service through the integrated shipping solution we provide on the eBay Web site.
As we get closer to the date this service option starts we
will have more information for you.
###
USPS Insurance Option Adds Peace of Mind for
Online Package Shippers
[Please read this stand-up talk to
all carriers and post on official bulletin boards along with the accompanying
poster on page 4.]
With Click-N-Ship® service and carrier pickup, shipping is already "Quick, Easy, Convenient"TM. Now the
Postal Service™ is adding another service option that
customers have been asking for that provides greater
peace-of-mind when they are shipping packages -
USPS® Insurance Purchased Online.
Starting September 16, 2004, customers
who print labels and pay for postage online using Click-N-Ship also will be
able to purchase insurance of up to $200 to cover lost, rifled, or damaged packages.
[See poster on page 4.] The accompanying poster includes an illustration
of a Click-N-Ship label with insurance added. See the word "Insured"
in the indicia area? And this barcode [point it out] documents the purchase.
No extra labels, forms, or stickers are required.
USPS insurance purchased online provides the same
coverage and costs the same as retail insurance. This offering is available through Click-N-Ship service for domestic Express Mail® and Priority Mail® services.
Customers are not required to bring their Priority Mail
items with USPS insurance purchased online to the Post
Office™ for mailing and/or to have their receipts postmarked. Customers can mail online insured Priority Mail
packages in the same manner as any package bearing an
online label with postage paid online in any of the following ways:
• Requesting a carrier pickup using our online notification system.
• Mailing the package at a Post Office.
• Dropping the item in a collection box.
• Leaving the item in (or near) their mailbox for a carrier to collect.
• Handing the package to the delivery carrier.
To receive service guarantees, however, customers
must take Express Mail items with online insurance to a
Post Office for mailing.
What's different?
USPS insurance purchased online is limited to $200.
Customers who want more coverage will have to bring
their package to a Post Office to purchase insurance.
They cannot combine USPS insurance purchased online
with retail Postal Service insurance on the same package.
Customers can buy online insurance only at the same
time they buy postage online through Click-N-Ship
service.
What stays the same?
Nothing changes as far as delivery is concerned. Carriers should scan online insurance packages the same as
other insured packages. The scanner will let you know if
you need to get a signature. Claims for online insurance
must be filed at a Post Office.
Where to get more information?
If you have questions or want to read
more about USPS insurance purchased online, this talk and the label illustration
will be posted on the official bulletin board. These items, along with frequently
asked questions and answers about online insurance, are also included in Postal
Bulletin 22136 (9-2-04, pages 1-7).
What's next?
Starting this fall, eBay sellers will be able to purchase
insurance offered by the Postal Service through the integrated shipping solution we provide on the eBay Web site.
As we get closer to the date this service option starts, we
will have more information for you.
###
USPS Insurance Option Adds Peace of Mind for
Online Package Shippers
[Please read this stand-up talk to
all sales and service associates and post on official bulletin boards along
with the accompanying poster on page 4.]
With Click-N-Ship® service and carrier pickup, shipping is already "Quick, Easy, Convenient"TM. Now the
Postal Service™ is adding another service option that
customers have been asking for that provides greater
peace-of-mind when they are shipping packages -
USPS® Insurance Purchased Online.
Starting September 16, 2004, customers who print labels and pay for postage online using Click-N-Ship service also will be able to purchase insurance of up to $200
to cover lost, rifled, or damaged packages. [Refer to
poster on next page.] This poster includes an illustration
of a Click-N-Ship label with insurance added. See the
word "Insured" in the indicia area? And this barcode
[point it out] documents the purchase. No extra labels,
forms, or stickers are required.
USPS insurance purchased online provides the same
coverage and costs the same as retail insurance. This offering is available through Click-N-Ship service for domestic Express Mail® and Priority Mail® services.
Customers are not required to bring their Priority Mail
items with USPS insurance purchased online to the Post
Office™ for mailing and/or to have their receipts postmarked. Customers can mail online insured Priority Mail
packages in the same manner as any package bearing an
online label with postage paid online in any of the following ways:
• Requesting a carrier pickup using our online notification system.
• Mailing the package at a Post Office.
• Dropping the item in a collection box.
• Leaving the item in (or near) their mailbox for a carrier to collect.
• Handing the package to the delivery carrier.
To receive service guarantees, however, customers
must take Express Mail items with online insurance to a
Post Office for mailing.
What's different?
USPS insurance purchased online is limited to $200.
Customers who want more coverage will have to bring
their package to a Post Office to purchase insurance.
They cannot combine USPS insurance purchased online
with retail USPS insurance on the same package.
Customers can buy online insurance only at the same
time they buy postage online through Click-N-Ship
service.
What stays the same?
Claims for online insurance must be filed at a Post
Office. Online customers must fill out PS Form 1000 and
provide proof of insurance - their online receipt or shipping history printout is acceptable. Customers can download insurance claim information at www.usps.com by
typing "Insurance Claim" in the search box. Customers
can find PS Form 1000, Domestic Claim or Registered
Mail™ Inquiry, at www.usps.com; click Find a Form, then
All Online PDF Forms in Numeric Order, then PS Form
1000 (PDF).
Where to get more information?
Sales and service associates should read
Online Insurance Claims Standard Operating Procedures [Hand a copy
to employees or notify them where to read a copy in the office]. If
you have questions or want to read more about USPS insurance purchased online,
this talk and the label illustration will be posted on the official bulletin
board. These items, along with frequently asked questions and answers about
online insurance, are also included in Postal Bulletin 22136 (9-2-04,
pages 1-7).
What's next?
Starting this fall, eBay sellers will be able to purchase
insurance offered by the Postal Service through the integrated shipping solution we provide on the eBay Web site.
As we get closer to the date this service option starts, we
will have more information for you.
###
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Online Insurance Frequently Asked Questions
Q. Can I purchase insurance online?
A. Yes, indemnity coverage is available online for up to
$200 for lost, rifled, or damaged articles.
Q. What classes of mail are insurable online?
A. Depending on the online postage solution (Click-N-
Ship® or eBay), insurance is available with Express
Mail®, Priority Mail®, Parcel Post®, Media Mail® and
First-Class Mail® parcels. Express Mail provides insurance up to $100 at no additional cost - additional
incremental insurance is available online up to $200
maximum.
Q. Are the online fees the same as at
a Post Office™?
A. Yes, insurance purchased online costs the same and
the fees are based on the amount of coverage needed up to $200.
Fee Insurance Coverage
$1.30 $0.01 to $50
$2.20 $50.01 to $100
$3.20 $100.01 to $200
Express Mail service provides insurance up to $100
free of charge. Additional incremental insurance up
to $200 costs up to $1.
Q. What if I need to purchase insurance for more than
$200?
A. Visit any Post Office, where insurance can be purchased up to $5,000. Insurance purchased online
cannot be combined with insurance purchased at a
Post Office.
Q. How can I mail my online insured item?
A. You can request a free carrier pickup, take it to your
local Post Office, drop it in a Postal Service collection
box, place it in your mailbox, or hand it to your delivery carrier.
Q. Is everything insurable?
A. No, coverage is not provided for consequential
losses, delay, concealed damage, spoilage of
perishable items, articles improperly packaged,
articles too fragile to withstand normal handling
in the mail, or prohibited articles. These policies can
be found on the How to File Insurance Claims page
on USPS.com® at www.usps.com/insuranceclaims.
For additional information please see the Domestic
Mail Manual.
Q: How and where do I file a claim?
A: A claim may be filed in one of the following ways:
• Visit the How to File Insurance Claims page on
USPS.com at www.usps.com/insuranceclaims
for instructions on how to file a claim for insurance purchased online.
• Download and complete PS Form 1000, Domestic Claim or Registered Mail™ Inquiry.
• Take a completed PS Form 1000,
proof of insurance (i.e., online label record or shipping history printout),
and evidence of value (i.e., sales receipt or invoice) to any Post Office for
processing.
Q: Is requesting a carrier pickup available for items insured online?
A: Yes, this is available with Priority Mail and Express
Mail. After purchasing an online label with insurance,
please visit www.usps.com/carrierpickup to request
a pickup for your item(s). Just prepare your package
before your carrier arrives - including postage. Your
carrier will pick it up the next Postal Service delivery
day.
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