Transformation — it's about being the
best
The Strategic Transformation Plan
2006-2010, approved this week by the Board of Governors, has been
created to keep the momentum going - to build on our past transformation
successes and stay focused on our core business and the strategies we
know produce results.
Transformation became the watchword
of the Postal Service in 2002 when our goal was to position the Postal
Service to navigate a dynamic market environment and communications landscape
successfully.
The results speak for themselves.
Our product and service offerings are
marked by innovation, ease-of-use and accessibility. We have reduced costs
and increased productivity. The men and women of the Postal Service have
brought service performance and customer satisfaction to record levels.
But that was just the beginning. Now
the Strategic Transformation Plan 2006-2010 takes the next step.
It's all about being the best. The
best value in the marketplace - based on the quality of our service, price,
products and ease of use. We'll continue to promote growth by creating
more value for every customer.
It's about being the best run communications
and delivery service. Each day, USPS delivers more than 680 million pieces
of mail to 143 million households and businesses. We will continue to
reduce costs by improving efficiency in all our operational and business
processes. We will bring service performance to even higher levels. We
will use the best technology to make the mail a rich source of information
both for our customers and for our operations managers.
It's about being the best place to
work. It's about 700,000 employees known for a deep commitment to service.
Building on this commitment, the Postal Service will increase employee
involvement at all levels. Training and leadership development will emphasize
teamwork and customer focus. And every employee will have the opportunity
to move up in the ranks of the organization through performance and career
development opportunities.
The plan is our blueprint for the future
to prepare the organization to respond to changing customer needs, market
requirements, technological developments and legal requirements.
Want to know more? You can read the
plan at www.usps.com/strategicplanning/transform.htm.
Post Offices, communities emerge from devastation
The Postal Service was prepared for
Hurricane Rita - before the storm hit early Saturday morning and coming
out of it. While mandatory evacuations resulted in service interruptions
in communities along the Texas/Louisiana border, Galveston and Houston
were spared the brunt of the storm, and retail and delivery operations
were up and running throughout Houston on Monday.
In Louisiana, the Lake Charles area
was most affected, with six offices flooded and the city closed to all
but essential personnel, which included USPS employees. Floods and power
outages also affected offices in the 703 and 705 ZIP Codes.
Early reports indicate that USPS employees
made it through the storm safely.
Donating to PERF
How can you help? The Postal Employees'
Relief Fund was set up for circumstances just like this. Monies from the
fund go to help postal employees rebuild their s and their lives.
You can help by visiting www.postalrelief.com and making an online
donation. Just click on the "Donate Now" button. Or you can
send a check or money order payable to PERF at the following address:
PO BOX 34422
WASHINGTON DC 20043-4422.
Another way you can help is by selecting
PERF for your Combined Federal Campaign (CFC) contribution. The CFC code
for PERF is 9891.
PMG emphasizes ongoing COAs for displaced customers
Houston Retail Associate Jackie
Walker-Mack helps a woman at the George R. Brown Convention Center hurricane
shelter file a change of address. PMG Jack Potter emphasized it's critical
for residents to file COAs.
In a national radio interview recently,
Postmaster General Jack Potter reminded customers displaced by Hurricane
Katrina of the importance of filing changes of address (COAs) no matter
how many times they relocate.
Speaking on National Public Radio's
(NPR) "All Things Considered," Potter explained how the Postal
Automated Redirection System lets mail bypass the Gulf Coast area to reach
a customer's new location. He noted the three options to file COAs: usps.com,
1-800-ASK-USPS or at any Post Office. Potter also paid tribute to USPS
employees who quickly came back to work - even those who lost s themselves.
To hear Potter's interview, check the
NPR Web site at http://www.npr.org/templates/story/story.php?storyId=4854860.
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At left, workers
build a temporary Post Office for Pass Christian, MS, which was completely
destroyed by Hurricane Katrina.
At right, Gulfport, MS, Mailhandler Leland
Fleming and family are temporarily living in a self-storage unit while
waiting for more permanent lodgings. |
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At left, Pass
Christian, MS, Letter Carrier Donnie Isabelle hands mail out to one
of his customers. Isabelle lost his and everything in it to the
storm.
At right, Waveland, MS, Postmaster Terri
Green-Cullnane sits on all that remains of the Waveland Post Office.
Residents of the coastal town are rebuilding their community.
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At left, Pass
Christian Rural Carrier Arney Gibson delivers his route amidst the
devastation wrought by Hurricane Katrina.
At right, Customers in Bay St. Louis, MS,
purchase stamps from the mobile Post Office. |
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"Let's Dance: Bailemos!" stamps debut
Vonzell Solomon, right, and The
Copacabana Dancers perform at the New York dedication. Below: Salsa Casino
dancers at the Miami dedication bring the stamps to life.
Letters and packages are dancing to
their destinations to the steps of the Salsa, Cha-cha-chá, Mambo and Merengue
Latin dances, with the unveiling of the rhythmic new Let's Dance:
Bailemos stamps recently.
Kicking off National Hispanic Heritage
month, now through Oct. 15, USPS dedicated the stamps at first-day- of-issue
ceremonies in New York City at the Copacabana nightclub and in Miami at
the Coconut Grove Expo Center.
The new stamps are featured on USPS.com
with a Hispanic Heritage Month calendar of events - and a range of Merengue,
Mambo, Cha-cha-cha and Salsa-themed products at The Postal Store.
Carrier Pickup reaches 15 million
Staten Island, NY, Letter Carrier
Liza LaTour picks up the 15 millionth package collected as a result of
Carrier Pickup Online Notification from Kevin and Lorraine Lipsitz.
Carrier Pickup Online Notification
and Priority Mail service are a marriage made in heaven for small business
customers like Staten Island, NY, wedding entrepreneur Lorraine Lipsitz.
The Postal Service is wooing customers like Lipsitz, and they're saying,
"I do!"
Lipsitz' business, Super Good Deals,
specializes in customized and monogrammed party favors for weddings. Her
business depends on timely, reliable service. Customers have used Carrier
Pickup Online Notification to schedule pickups of more than 15 million
packages since the feature began more than a year ago.
"The Postal Service makes us look
good," she said. "Service has been excellent. We track everything
and in 2 years the Postal Service has never failed us. Your competitors
raise their prices every month and USPS hasn't raised rates a penny since
we've been in business - and there are no fuel surcharges!"
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