|
|
Postal Bulletin 22203a >
Field Implementation Kit > Quick Tips for Retail Units — Getting Prepared for Price Implementation
- Inventory 1-cent and 2-cent stamps on hand. Place special orders at your stamp distribution office (SDO) if more are needed.
- Make sure two automatic distributions of 41 cents stamps are received. Contact your SDO if additional shipments are needed.
- Ensure vending equipment is stocked with new stamps and make-up stamps. Check vending supply several times per day and restock as needed and just before closing. The vending make-up product available will be 50 1-cent stamps (1-cent American Kestrel, Item # 314100) for the PCM-1625 and PBM–624s.
- Staff all retail units appropriately to handle increased customer demands in lobbies.
- Make sure postmasters, station managers, and supervisors monitor the lobby and assist customers.
- Review retail rate implementation action items for Retail Operations, APC®, Self Service Vending, Stamps by Mail®, and IRT, all of which are found in this Field Implementation Kit.
- Remove all old price information. Replace with new price information. Ensure updated signage is installed in the lobby, and that menu boards and parcel slides (if applicable) are updated.
- Place telephone script (see page 121) and new price information (see DMM Rates Module and International Rate Tables and Rate Groups) by each telephone.
- Ensure retail associates are confident and ready to answer customer questions on pricing by shape, dimensional-weight pricing for Priority Mail® and Express Mail® Flat-Rate Envelopes, the nonmachinable surcharge, Delivery Confirmation™ and Signature Confirmation™ services for First-Class Mail parcels, and new Priority Mail zones.
|
|
