Field Implementation Kit

Field Implementation Kit

Communications

Introduction

Quick Tips for Retail Units — Getting Prepared for Price Implementation

Stand-up Talks

Fact Sheets and Frequently Asked Questions

Letter Templates

Phone Script/Talking Points — Responding to Customer Questions

Tools and Resources

Quick Tips for Retail Units — Getting Prepared for Price Implementation

Preparing Your Staff

Preparing Your Office

Preparing Your Customers

Frequently Asked Questions for Retail Units — Getting Prepared for Price Implementation

Retail Operations

Retail Operations Time Line

Approved Shippers Time Line

APC Time Line

Contract Postal Unit Time Line

IRT Time Line

POS Time Line

RAMM 60 Time Line

Lobby Scale Upgrade Information

Mechanical Scales (Fan Scales)

Alternate Channels

Vending Time Line

Sample Label 223, May 2007

Item Prices for Rate Change Vending Products

Vending Model and Instructions

Forever Stamp Booklets (20 stamps)

Automated Postal Center (APC)

Automated Postal Center (APC) Checklist

Automated Postal Centers

Retail Access Channels — Stamps by Mail Time Line

Stamps by Mail — Attachments A–C

Retail Access Channels — Stamps by Mail Template, Attachment A

Retail Access Channels — Stamps by Mail Customers Template for Postal Service Letterhead, Attachment B

Retail Access Channels — Stamps by Mail General Information for Retail Managers and Postmasters, Attachment C

Postage Stamp and Stationery Information

Nondenominated Stamp Issues — First-Class Rate

Denominated Stamp Issues — Make-up Rates

Denominated Stamp Issues

Denominated Stamped Cards1 2 3

Denominated Stamped Envelopes1 2 3

Implementation Support Materials

Stamp Combination Matrix

Point of Purchase Pricing and Product Change Support

Pre-rate Change Lobby Poster

Point of Purchase Elements

Stand-up Talks

Stand-up Talk for Management and Administrative Employees

Stand-up Talks for Retail Employees

Stand-up Talk for Clerks, Mail Handlers, City Carriers, and Rural Carriers at Delivery Units

Stand-up Talk for Processing and Distribution Clerks and Mail Handlers

Stand-up Talk for Employees at Bulk Mail Centers and Auxiliary Service Facilities

Stand-up Talk for Business Mail Acceptance Employees (including Mailpiece Design Analysts)

Stand-up Talk for International Service Center (ISC) Employees

Fact Sheets (Domestic)

Fact Sheet: First-Class Mail

Fact Sheet: Priority Mail

Fact Sheet: Express Mail

Fact Sheet: Standard Mail

Fact Sheet: Package Services

Fact Sheet: Extra Services and Other Fees

Fact Sheets (International)

Fact Sheet: Global Express Guaranteed

Fact Sheet: Express Mail International

Fact Sheet: Priority Mail International

Fact Sheet: First-Class Mail International

Frequently Asked Questions

First-Class Mail

Priority Mail

Express Mail

Standard Mail

Package Services

Extra Services and Other Fees

International Mail

Phone Script/Talking Points

First-Class Mail

Priority Mail

Express Mail

Template for Local Postal Letterhead

Introduction

Letter Templates

Template for Local Postal LetterheadBusiness Reply Mail Customers

Qualified Business Reply Mail

Letter Template for Local Postal LetterheadMeter, PC Postage Customers

Template for Local Postal LetterheadPermit Customers

Tools and Resources

District Rate Implementation Coordinator List