Automated Postal Centers

Retail Access Channels — Stamps by Mail Time Line

Task		Responsibility	Time Line
Task		Responsibility	Start	Complete
1	Distribute SBM template to areas, district offices, and centralized and decentralized SBM fulfillment sites. Once price is confirmed, the templates will be e-mailed to the area retail managers, who will be requested to share the information with district retail managers and SBM fulfillment sites. See Attachment A.	Headquarters	April 2007	April 2007
2	Make sufficient copies of rate template to go with order forms. Distribute template once price is confirmed. Fulfillment personnel will include template with all orders until order form with new prices is completed.	District Retail Specialists and Postmasters	April 2007
3	Distribute new rate change insert. Include with fulfillment of all orders. Insert to be distributed to areas and districts by rate implementation team. Areas and districts will provide this to SBM fulfillment sites.	District Retail Specialists and Postmasters	April 2007
4	Distribute rate change letter to customers who have submitted orders using old order forms after the rate implementation has taken effect. This letter is to be used after prices have changed and the customer has paid according to old prices. Print sufficient copies of letter from the rate package. See Attachment B.	District Retail Specialists and Postmasters	May 2007
5	Review SBM General Information letter. See Attachment C.	District Retail Specialists and Postmasters	April 2007
6	Share the following information with SBM centralized and decentralized fulfillment sites. SBM order forms (PS Forms 3227-A and 3227-B) with new prices will be provided between April 1 and April 30 to the 50 centralized sites and those decentralized sites that placed orders with the printer (Cyril-Scott) for the April 1, 2007, print run. For additional details, please refer to Postal Bulletin 22199 (2-1-07, page 59). The next print cycle cut-off date for decentralized sites to order brochures (order forms) is May 14, 2007.	District Retail Specialists and Postmasters	April 2007

Stamps by Mail — Attachments A–C

Retail Access Channels — Stamps by Mail Template, Attachment A

Retail Access Channels — Stamps by Mail Customers Template for Postal Service Letterhead, Attachment B

Dear Stamps by Mail Customer:

The Postal Service has changed prices and fees for all classes of mail and extra services effective Monday, May 14, 2007.

We received your Stamps by Mail order after the price change. Rather than return your order to you unfulfilled, we have enclosed the value of new stamps equal to your payment. We are also enclosing an order form with the new prices. When you are ready to place another order, please use the enclosed order form.

Thank you for the continued use of our Stamps by Mail program. We look forward to serving you in the future.

Sincerely,

Name
Title

Retail Access Channels — Stamps by Mail General Information for Retail Managers and Postmasters, Attachment C

The first Stamps by Mail (SBM) order forms to support the new prices will be available between April 1 and April 30, 2007. The old SMB order forms should not be used after the price changes effective, Monday, May 14, 2007, unless you have included a template with the rate or a rate change (brochure) order form.

If the SBM form with the new prices is not available on time, there are several things to be done to ensure customers can continue to use this service and are aware of the price changes:

Copy the SBM rate change template provided by the area and include with all orders.
Do not plan any further saturation mailings of the current SBM forms unless you can include the rate change template with the form.
Ensure that SBM forms with the old prices are not in lobbies beginning May 14, 2007, unless you can include the rate change template with the form.
If you have a lobby director, have this person distribute SBM order forms with the rate change template to customers in the lobby.

Who We Are

What We're Doing

Newsroom

Careers

Doing Business with Us