In an effort to improve customer service, Ricoh has initiated a new process for any issues that are not resolved to your satisfaction through normal communications. These issues may include questions regarding the ordering process, invoices, credit cards, maintenance, supplies, or any other issue, including Customer Service–related (800-432-6973) problems.
Ricoh has established a new USPS® response team that will address all unresolved issues. All you need to do is to send an e-mail to USPSTeam@ricoh-usa.com listing your name, telephone number, location, copier serial number and model number, and a description of your issue. The Ricoh USPS team will log your e-mail, review your issue, assign a team member to contact you, and work on resolving the problem. With this process in place, Ricoh is working to speed up resolution and improve customer service. Ricoh also will use the log to spot recurring problems and take corrective action to proactively eliminate them. The Ricoh issues log will be monitored by the Eastern Services Category Management Center in Windsor, Connecticut (CT), to insure timely resolution.
Ricoh is the mandatory source for copiers supplied to the Postal Service™.
— Eastern Services Category Management Center in Windsor, CT, Supply Management, 12-4-08
