Effective November 2, 2009, the Postal Service™ is revising Mailing Standards of the United States Postal Service, International Mail Manual (IMM®) sections 212.46 and 921.51 to update various inquiry and claims standards for Global Express Guaranteed® (GXG®) service.
In order to efficiently process inquiries and claims involving GXG shipments, we are making the following changes to IMM 212.46 and 921.5:
a. In IMM 212.46, we specify that, after an indemnity claim has been initiated, the sender must submit all supporting documentation within 9 months of the mailing date.
b. In IMM 212.46, we specify that the original receipt of the Global Express Guaranteed Air Waybill/Shipping Invoice may be required when filing an indemnity claim. (Previously, we specified that it must be included.)
c. In IMM 921.51, we specify that mailers who wish to initiate an inquiry regarding nondelivery of GXG shipments should refer to IMM 212.46, which directs them to call 800-222-1811. (Previously, we stated that the Postal Service would initiate an inquiry with the destination postal administration.)
We will incorporate these revisions into the next printed version of the IMM and into the monthly update of the online IMM, which is available via Postal Explorer® at http://pe.usps.com.
— Mailing Standards,
Pricing, 10-8-09
