The May 2010 issue of Publication 75, Mover’s Guide, has been shipped to all Post Offices™. Recycle all expired versions.
n Mover’s Guide is printed and distributed three times per year — December (for January use), April (for May use), and August (for September use).
n Offices will receive their copies of Mover’s Guide in one or two shipments. The first shipments arrived in mid-April. The second shipments will arrive 4 to 6 weeks later. Shipments will be sent in quantities of 25, 100, and 300.
n Your facility may receive Mover’s Guide copies addressed to other offices. Please check the labels and forward the guides as necessary. Remember to scan delivery confirmations affixed to each box.
The Mover’s Guide Behind the Counter Program is here to stay! Below are a few reminders about program compliance:
n Continue to keep Mover’s Guide copies behind the counter. No Mover’s Guide copies should be placed in the inner or outer lobby or on the retail counters.
n Retail associates should encourage their customers requesting change-of-address information to go online to www.usps.com. Internet change-of-address (ICOA) transactions provide customers with the most convenient, safe, and secure way to change their address. Furthermore, ICOA transactions reduce processing time, improve address accuracy, and generate significant revenue for the Postal Service.
n Advise customers to take an ICOA Message Card to reinforce the online change-of-address message.
n Customers unwilling or unable to submit their change of address at www.usps.com should be given a complete, unopened Mover’s Guide.
Note: The Mover’s Guide Behind the Counter Program is part of the ad-hoc section of the 2010 Retail Customer Experience Program. While offices are not scored in this section of the Retail Customer Experience evaluation, it is still imperative that your Post Office be compliant with the program throughout the year by keeping Mover’s Guide copies out of Post Office lobbies.
n If your Post Office has an ICOA Message Card display, do not throw it away. Expect to receive ICOA Message Card replenishment boxes labeled with red text with your Mover’s Guide shipments. Inside you will find more ICOA Message Cards and an updated banner for your display.
n If your Post Office does not have an ICOA Message Card display, you must call 800-816-6837 for replenishment.
n If any Post Office runs out of ICOA Message Cards between shipments, call 800-816-6837 for replenishment.
n All Post Offices must have ICOA Message Cards in their lobbies for customer reference.
n To find out when your office will receive shipments, check the following website: http://blue.usps.gov/purchase/operations/ops_downloads.htm; click Mover’s Guide (Pub75) Distribution for May 2010.
n To change the quantity your office receives, call 800-816-6837 or visit http://blue.usps.gov/delret/L4CustServSupp_Mover.htm.
n Businesses and other organizations must purchase the Mover’s Guide and can obtain order forms by calling Imagitas at 800-816-6837.
n For further information, visit our frequently asked questions at http://blue.usps.gov/retail/_SiteOps/_pdf/moveguide_faqs_12jan07.pdf.
— Address Management,
Intelligent Mail and Address Quality, 5-20-10
