We are proud to announce that the Click-N-Ship® application (see page 6) has been redesigned and will launch soon on USPS.com®! The redesign will include many improvements that will enhance the customer’s online experience and make printing shipping labels online easier than ever before. This field information kit will assist you in understanding the upcoming changes and communicating them to our customers.
The kit includes the following:
n A Briefing Sheet.
n A Stand-up Talk for All Employees.
n A Stand-up Talk for Retail and Delivery Employees.
n Frequently Asked Questions (FAQs).
We hope you will take the time to read the materials and become familiar with the changes to the Click-N-Ship application — the #1 revenue producer on USPS.com!
Briefing Sheet
The Postal Service™ will soon launch the redesigned Click-N-Ship® application. The Click-N-Ship application, the #1 revenue producer on USPS.com, first launched in 2002.
Some of the highlights of the redesign include the following:
n New fast path to Priority Mail Flat Rate® shipping.
n Fast path to create a previously shipped label (“Ship Again”), which cuts the number of clicks in half.
n New print options to reprint or save labels as PDFs.
n Increased cart capacity from 10 to 20 labels.
n Ability to pay for all domestic and international labels in one transaction.
n Improved Shipping History, which defaults to 30-day display.
n Increased online refund period from 10 to 30 days.
n New global Address Book with increased capacity from 3,000 to 5,000, which will soon be used across all USPS.com and mobile applications.
n And more!
The redesigned application will allow customers to create their shipping label in four easy steps and display a progress bar of where they are in the “print a shipping label” process. The new homepage will provide easy access to their Shipping Cart, Shipping History, and Address Book, and more information on what’s new. Customers will be able to learn about the new “Ship Again” feature and order free shipping supplies through new callout features.
A new global Address Book will be introduced with the redesign, which, in another release, will allow customers to use one address book across all USPS.com applications — and will eventually include mobile.
By making it easier for customers to ship with us when and where they want, the Postal Service will continue to grow our online shipping as the Click-N-Ship application rolls out new enhancements on an ongoing basis.
Look for videos and other information about the Click-N-Ship redesign that will soon be available on USPS.com.
To get the latest information on new features and enhancements on USPS.com, go to https://www.usps.com/newwebsite.htm.
Stand-up Talk for All Employees
The Postal Service has redesigned the Click-N-Ship application to include many new features and enhancements to improve the customer experience and expedite the printing of shipping labels online.
These improvements will help increase revenue and enhance the customer’s online experience as well as build upon the overall website redesign completed last July.
Here are some of the new features and enhancements of the redesign:
n New fast path to Priority Mail Flat Rate shipping.
n Fast path to create a previously shipped label (“Ship Again”), which cuts the number of clicks in half.
n New print options to reprint or save labels as PDFs.
n Increased cart capacity from 10 to 20 labels.
n Ability to pay for all domestic and international labels in one transaction.
n Improved Shipping History, which defaults to 30-day display.
n Increased online refund period from 10 to 30 days.
n New global Address Book with increased capacity from 3,000 to 5,000, which will soon be used across all USPS.com and mobile applications.
The redesigned application will offer customers the ability to create their shipping label in four easy steps and display a progress bar of where they are in the “print a shipping label” process. Also, a new global Address Book will be introduced with the redesign which, in another release, will allow customers to use one address book across all USPS.com applications — and will eventually include mobile.
The new, redesigned Click-N-Ship application will launch soon. Videos and other information will soon be available on USPS.com. To see the latest in USPS.com updates, go to https://www.usps.com/newwebsite.htm.
Stand-up Talk for Retail and Delivery Employees
What is changing?
The Click-N-Ship® application has been redesigned and will launch soon. The new Click-N-Ship application will feature an updated look and feel and easier navigation to make shipping online faster and easier. The new application features a four-step progress bar that will allow customers to easily track where they are in the “print a shipping label” process. The new homepage will provide easy access to the Shipping Cart, Shipping History, and Address Book.
Here are some of the other enhancements that will be made to the application:
n New fast path to Priority Mail Flat Rate shipping.
n Fast path to create a previously shipped label (“Ship Again”), which cuts the number of clicks in half.
n New print options to reprint or save labels as PDFs.
n Increased cart capacity from 10 to 20 labels.
n Ability to pay for all domestic and international labels in one transaction.
n Improved Shipping History, which defaults to 30-day display.
n Increased online refund period from 10 to 30 days.
n New global Address Book with increased capacity from 3,000 to 5,000, which will soon be used across all USPS.com and mobile applications.
What does it mean to me?
The new Click-N-Ship application will be quicker and easier to use for our customers. It will improve the customer’s online experience and increase online shipping.
What do I tell my customers?
Tell your customers about the new Click-N-Ship application and all the new features it will offer.
Also, have them look for a video and other information on the Click-N-Ship redesign that will be available soon on USPS.com.
What’s coming next?
There are many new features and enhancements coming soon to the Click-N-Ship application and USPS.com. To get the latest updates, go to https://www.usps.com/newwebsite.htm.
Frequently Asked Questions
Q. Why has the Click-N-Ship application been redesigned?
A. Click-N-Ship service first launched in 2002; its current design rolled out in 2004. This redesign updates the Click-N-Ship look and feel to match the new USPS.com pages and introduces many new features that will improve the customer’s online shipping experience and grow revenue.
Q. What are some of the enhancements being made to the Click-N-Ship application?
A. The new Click-N-Ship application features a four-step progress bar that will allow customers to easily track where they are in the “print a shipping label” process. The new homepage will provide easy access to the Shipping Cart, Shipping History, and Address Book. The new Click-N-Ship application will also feature:
n New fast path to Priority Mail Flat Rate shipping (less clicks).
n New option to “Save Label as PDF”.
n New “Ship Again” feature to re-create a label from Shipping History in half the clicks.
n Increased cart capacity from 10 to 20 labels.
n Ability to pay for all domestic and international labels in one transaction.
n Re-engineered Shipping History with a default view of past 30 days’ labels, and improved search and actions drop-down.
n Increased online refund period from 10 to 30 days.
n New global Address Book with increased capacity from 3,000 to 5,000 addresses, which will soon be used across all USPS.com and mobile applications.
Q. Will the process for accessing the Click-N-Ship application change for our customers?
A. No. Accessing the Click-N-Ship application will not change. Customers may still access the application by clicking the Get Started button in the “Print a Shipping Label” area in the left navigation bar on the USPS.com homepage.
Q. How are existing customers being prepared for the change?
A. There are extensive communications planned to reach existing and potential Click-N-Ship customers. In addition, there will soon be an instructional video on the new Click-N-Ship application on USPS.com.
Q. Are there other enhancements planned for the Click-N-Ship application in the near future?
A. Yes. There are other releases planned to continually improve the application and grow our online shipping.
— Digital Access,
Channel Access, 3-8-12
usps.com
