Improving the customer experience continues to be a high priority for the Postal Service™ and we need to maintain our focus on improving customer service support to our customers at the first touch point. The four Customer Experience Essentials are the foundation of principles for driving that positive experience. To support your employee engagement activities to improve customer service, Customer Experience Essentials Series 620 posters are now available to order.
Use the following information to order these publications from the Material Distribution Center (MDC) by using touch-tone order entry (TTOE): Call 800-273-1509.
Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registration before placing your first order.)
Title
PSIN
Unit
Price
Min. Order
Poster 620, It Begins with a Smile (City Carrier)
POS620CC
7690-16-000-8985
EA
.00
1
Poster 620, It Begins with a Smile (Sales and Services Associate)
POS620SSA
7690-16-000-8984
Poster 620, It Begins with a Smile (Mail Handler)
POS620MH
7690-16-000-8986
Poster 620, It Begins with a Smile (Rural Carrier)
POS620RC
7690-16-000-8983
Poster 620, It Begins with a Smile (Business Mail Entry)
POS620BME
7690-17-000-0111
Poster 621, Delivery Done Right
POS621
7690-16-000-8987
Poster 622, We Value Your Business
POS622
7690-16-000-8988
— Consumer and Industry Affairs, Consumer Advocate and Customer Relations, 5-30-13
