Supply Management

Mail Recovery Center Search Requests: New Email Address for Searches

The Mail Recovery Center has established a new Outlook mailbox to receive Search requests for undeliverable mailpieces that show an “Arrival at Unit @ Atlanta, GA 30378” scan or an “Undeliverable as Addressed @ Atlanta, GA 30378” scan into the Mail Recovery Center (Atlanta, GA 30378). By collecting Search requests through a centralized point, the MRC can improve response time and offer a more efficient process to return customer property.

Here is the new process for items with verified MRC scan events:

n Go to USPS Blue page “Track and Confirm” and enter the customer’s tracking number.

n If scan shows an “Arrival at Unit @ Atlanta, GA 30378” scan and/or an “Undeliverable as Addressed @ Atlanta, GA 30378” scan, send your request via email to MRC Arrivals for final disposition (see MRC Search Request form).

n Items located within the MRC will be returned to customers.

For items researched in “Track and Confirm” that do not show “Arrival at Unit @ Atlanta, GA 30378” scan and/or an “Undeliverable as Addressed @ Atlanta, GA 30378” scan, continue to send Search requests via email to MRC SEARCH.

Additional information regarding MRC guidelines can be found on the MRC website: http://blue.usps.gov/purchase/assetmgnt/am_mrc_welcome.htm.

MRC Search Request Form

MRC Request Form

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