Cover Story

Second Quarter Voice of the Employee Surveys are in the Mail

Each quarter, 25% of employees are invited to participate in the Voice of the Employee (VOE) survey — the Postal Service’s™ measure of employee engagement. Employee engagement is the degree to which employees come to work each day willing and able to use their best efforts, ideas, and abilities to help the Postal Service provide the best possible service. Engaged employees believe in what they do, exert discretionary effort, adapt well to change, and proactively address new opportunities. High levels of engagement lead to positive organizational outcomes such as customer satisfaction, productivity, safety, and retention.

Employees are most engaged when they have the right tools, information, training, and leadership to do their job. Engaged employees know how the work they do is aligned to the goals of the Postal Service, and they are enabled and motivated to achieve results. That’s why the VOE survey invites employees to give the Postal Service their opinions on topics such as communication, trust, diversity, respect, and leadership.

Participation in the VOE is voluntary and entirely confidential. Responses go directly to an independent party who tabulates the results and reports them back to the Postal Service in summary form. To learn more about VOE, you can access the VOE website from the Human Resources web page on Blue at There you can find the most recent survey results, tips for working with your results, articles on employee engagement, and more.

If you are invited to participate in the VOE this quarter, take some time — on-the-clock — to let your voice be heard.