Effective June 6, 2016, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), section 507.1.9, by adding a new sub-section 1.9.3, Customer Inquiry. This new section provides customers with the methods to inquire about missing items and introduces the new “Missing Mail” online application option available to registered USPS.com® customers.
Additionally, we will revise sections 507.1.9.1 and 608.8.1 to provide contact information.
Although this clarification will not be published in the DMM until June 6, 2016, the Missing Mail application will be available to customers starting May 16, 2016.
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500 Additional Mailing Services
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507 Mailer Services
1.0 Treatment of Mail
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1.9 Dead Mail
1.9.1 Basic Information
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[Revise the first sentence of item f to read as follows:]
f. Dead parcels are opened at the Mail Recovery Center (see 608.8 for address) to determine name and address of the addressee or sender to permit delivery or return. ***
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[Add new 1.9.3 to read as follows:]
1.9.3 Customer Inquiry
A customer may inquire about missing mail items listed under 1.9.1 as follows:
a. Contact the local Post Office to initiate a MRC Search form.
b. Use the Missing Mail online application available to registered USPS.com customers to complete a search request. Access to the application is available on USPS.com under Help>Find Missing Mail.
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600 Basic Standards for All Mailing Services
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608 Postal Information and Resources
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8.0 USPS Contact Information
8.1 Postal Service
[Add new contact information to 8.1 to read as follows:]
Mail Recovery Center — Atlanta
125 Villanova Drive
Atlanta, GA 30378-2507
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We will incorporate these revisions into the next online update of the DMM, which is available via Postal Explorer® at http:⁄⁄pe.usps.com.
— Product Classification,
Marketing and Sales, 5-12-16
