Often times, a few simple checks can prevent unnecessary service calls. Prior to calling Schindler Service, check into these common causes of service interruption. You may be able to immediately restore safe, reliable service yourself:
n Confirm that there is a problem, especially if you learn about the situation second hand.
n Check the “Stop” switch button. Confirm that it is in the normal “run” position.
n Make sure all restricted access and keyed switches are in their “run” positions.
n Look for doorway obstructions including foreign matter in the door sill grooves or objects that prevent complete door closure.
n Make sure the building is receiving full electric power. Have a qualified person check to see if there is a blown fuse on the main power supply.
Here are some important safety points and things to know when calling for service:
n Leveling. Tripping hazards can result when an elevator doesn’t land evenly with the floor. If you see mis-leveling, put the car out of service and call Schindler immediately.
n Door operation. If elevator doors close with excessive force or if the safety edges or light rays appear to be malfunctioning, put the car out of service and call Schindler immediately.
n Escalator comb-fingers. If any comb-fingers are broken, bent, or missing, shut off the escalator and call Schindler immediately.
n Escalator handrail operation. If the escalator handrails are slipping or not moving at all, shut off the escalator and call Schindler immediately.
n Users with special needs. Be alert to the special needs of the elderly or those with disabilities who may need assistance when using your equipment. Clearly indicate the location of elevators for those who cannot use or choose not to use the escalator.
n Abnormal operation or noises. Although the preceding list covers many common situations, it does not cover everything. If you ever sense an abnormal condition, such as a strange “feel” or sound, let us know immediately. If there is any chance the equipment is not operating safely, shut it down until we can analyze the situation.
To expedite your call for service, please have the following information ready:
1. Your building ID number (if available).
2. The building name and address.
3. The specific nature of the problem.
4. The name and phone number of the building personnel contacts.
For prompt service, call Schindler Elevator at 800-225-3123 or use the U.S. Postal Service® Elevator website: http:⁄⁄blue.usps.gov⁄supplymanagement⁄fscmc-elev-maint.htm.
— Facility Services Category Management Center,
Supply Management, 5-26-16
