Effective June 6, 2016, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), section 604.9.2.4g, to clarify that extra service fees will not be refunded for undeliverable Certified Mail®, Return Receipt for Merchandise (RRM), and Signature Confirmation™ mailpieces when they have received the proper event scan (e.g., UAA, Refused, etc.).
Prior to the availability of electronic scanning data, signatures were routinely captured for mailpieces that were undeliverable. On June 26, 2013, (78 FR 38204) the Postal Service provided clarification that signatures of the sender were not required and a refund for service not rendered would not be provided if the piece was properly returned to sender with the reason for non-delivery. This DMM revision clarifies that a refund for service not rendered will not be provided for the extra service fees mentioned above when an undeliverable mailpiece receives an event scan that indicates an attempted delivery.
Although this revision will not be published in the DMM until June 6, 2016, this revision is effective immediately.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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600 Basic Standards for All Mailing Services
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604 Postage Payment Methods and Refunds
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9.0 Exchanges and Refunds
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9.2 Postage and Fee Refunds
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[Revise the ititle of 9.2.4 to read as follows:]
9.2.4 Postage and Fee Refunds Not Available
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[Revise the text of item g. to read as follows:]
g. For undeliverable Certified Mail, return receipt for merchandise, and Signature Confirmation extra service fees, when the mailpiece has received an event scan that indicates an attempted delivery (e.g., UAA, Refused, etc.).
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We will incorporate this revision into the next update of the online DMM, which is available via Postal Explorer® at http:⁄⁄pe.usps.com.
— Product Classification,
Marketing and Sales, 5-26-16
