Information Security

Beware of Text Scams

In today’s digital age, hackers often rely on users to do their dirty work for them. Instead of exploiting a technical flaw in a security system, hackers more commonly trick users into clicking on a malicious link or attachment. In fact, only 3% of malware deployed by hackers targets a system’s technical weakness1.

The current hacking method of choice uses people as the gateway for stealing sensitive information. In addition to email, hackers use other channels to contact victims:

n Smishing. Hackers send malicious text messages to your cell phone.

n Vishing. Hackers call you directly or leave a voicemail.

Hackers also use the following methods to lure you into giving up personal information:

n Contact you using familiar details to gain your trust, such as your full name or personal contacts.

n Impersonate a familiar, credible organization, such as your bank or security software company.

n Appeal to your sense of fear, excitement, or urgency to command immediate attention (e.g., a prize announcement or request to confirm recent credit card charges).

If you believe a hacker has targeted you on your USPS® equipment, do not attempt to fix the situation yourself. Instead, report it immediately to the CyberSecurity Operations Center (CSOC) at

For more information on how to stay cybersafe, check out the CyberSafe at USPS® websites on Blue ( and LiteBlue (, or the public-facing website at