Effective November 2018, the Postal Service™ revised Publication 94, REDRESS: Conflict Resolution That Works, to reflect the termination of support from the current vendor of the Centralized Intake System for initiating requests for Equal Employment Opportunity (EEO) counseling through the Interactive Voice Response telephone number (888-EEO-USPS) and the Text Telephone number (888-325-2914). This service has been replaced by an online efile application.