The United States Postal Service® continues to make employee engagement a top priority because of its commitment to employees and an improved customer experience. As Postmaster General Louis DeJoy states, “This institution helps to bind our nation together, delivering mail and packages to a nation that has largely been forced to stay at home. We are critical to our national economy and millions of small businesses and their employees, and we are the ‘face’ of the federal government to millions of Americans who count on us to deliver information, census forms, and mail-in ballots.”
Managers and supervisors who practice employee engagement ensure their work teams thrive in the workplace through:
n Engaging employees with meaningful conversations,
n Building relationships where employee expectations are clear, and
n Letting everyone know they are valued.
Employees who are more engaged provide better customer service, have better attendance, and are prone to fewer accidents. Postal Pulse® survey participation helps the Postal Service™ benchmark the depth of engagement in work groups and provide a summary of opportunities that can help all employees thrive in the workplace.
All employees are encouraged to fill out the Postal Pulse survey. Postal Service leadership will use employee feedback from this survey to further improve USPS® workplaces. Our next survey period will run from August 4 – September 4, 2020.
Employees may take the Postal Pulse survey the following ways:
n Bargaining employees: Work and home mailings, Outlook email, or LiteBlue.
n PCES/EAS employees: Outlook email or LiteBlue.
Employee feedback is very important to the Postal Service. Your opinions count.
If you have questions about the Postal Pulse survey or its confidentiality requirements, please contact the Engagement team by sending an email to Engagement@usps.gov or by calling 844-303-6424.
— Employee Engagement,
Chief Human Resources Officer, 7-2-20
