Effective June 20, 2021, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), in various sections, to reflect changes in the Priority Mail Express® delivery times, including eliminating the optional 10:30 a.m. delivery time.
Currently, the Priority Mail Express service guarantee delivery times for most domestic mail, including Priority Mail Express Military Service® and Hold For Pickup service, are 12 p.m. or 3 p.m. as designated by the 3-digit or 5-digit destination ZIP Code™ delivery areas and defined in the Priority Mail Express Delivery directory. The Postal Service has changed the Priority Mail Express service guarantee delivery time to 6 p.m. The Postal Service is also eliminating the optional 10:30 a.m. delivery time that was available for a fee.
The revisions to the Priority Mail Express service guarantee delivery times and elimination of the optional 10:30 a.m. delivery time will enable the Postal Service to improve the quality of service and provide a more efficient customer experience.
Although the Postal Service will not publish these revisions in the DMM until June 20, 2021, the standards are effective May 23, 2021.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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100 Retail Mail Letters, Cards, Flats, and Parcels
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110 Retail Mail Priority Mail Express
113 Prices and Eligibility
1.0 Prices and Fees
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[Delete 1.6, “Optional Delivery Fee,” in its entirety.]
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4.0 Service Features of Priority Mail Express
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4.2 Priority Mail Express 1-Day Delivery
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[Revise the title and text of 4.2.3 to read as follows:]
4.2.3 Delivery Time
Items are delivered by 6 p.m. on the next delivery day. If delivery is not made, the addressee is notified. A reminder notice is left on the third day after the attempted delivery. A second delivery is attempted only upon customer request.
4.2.4 Hold for Pickup
[Revise the text of 4.2.4 to read as follows:]
Except for Priority Mail Express mailpieces containing cremated remains, under Hold for Pickup service, items presented under 4.2 are available for pickup by the addressee at the destination facility by 6 p.m. of the next day that the destination office is open for retail business.
4.3 Priority Mail Express 2-Day Delivery
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4.3.3 Delivery Time
[Revise the text of 4.3.3 to read as follows:]
Items are delivered by 6 p.m. on the second delivery day. If delivery is not made, the addressee is notified. A reminder notice is left on the third day after the attempted delivery. A second delivery is attempted only upon customer request.
4.3.4 Hold for Pickup
[Revise the text of 4.3.4 to read as follows:]
Except for Priority Mail Express mailpieces containing cremated remains, under Hold for Pickup service, items presented under 4.3 are available for pickup by the addressee at the destination facility by 6 p.m. of the second delivery day that the destination office is open for retail business.
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200 Commercial Mail Letters, Cards, Flats, and Parcels
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210 Commercial Mail Priority Mail Express
213 Prices and Eligibility
1.0 Prices and Fees
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[Delete 1.8, “Optional Delivery Fee,” in its entirety and renumber current 1.9 as 1.8.]
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4.2 Priority Mail Express 1-Day Delivery
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[Revise the title and text of 4.2.3 to read as follows:]
4.2.3 Delivery Time
Except for items endorsed “Guaranteed by End of Day” per an approved customer agreement, items are delivered by 6 p.m. on the next delivery day. If delivery is not made, the addressee is notified. A reminder notice is left on the third day after the attempted delivery. A second delivery is attempted only upon customer request.
4.2.4 Hold for Pickup
[Revise the text of 4.2.4 to read as follows:]
Except for Priority Mail Express mailpieces containing cremated remains, under Hold for Pickup service, items presented under 4.2 are available for pickup by the addressee at the destination facility by 6 p.m. of the next day that the destination office is open for retail business.
4.3 Priority Mail Express 2-Day Delivery
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[Revise the title and text of 4.3.3 to read as follows:]
4.3.3 Delivery Time
Except for items endorsed “Guaranteed by End of Day” per an approved customer agreement, items are delivered by 6 p.m. on the second delivery day. If delivery is not made, the addressee is notified. A reminder notice is left on the third day after the attempted delivery. A second delivery is attempted only upon customer request.
4.3.4 Hold for Pickup
[Revise the text of 4.3.4 to read as follows:]
Except for Priority Mail Express mailpieces containing cremated remains, under Hold for Pickup service, items presented under 4.3 are available for pickup by the addressee at the destination facility by 6 p.m. of the second delivery day that the destination office is open for retail business.
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600 Basic Standards for All Mailing Services
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604 Postage Payment Methods and Refunds
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9.0 Exchanges and Refunds
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9.2 Postage and Fee Refunds
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9.2.1 General Standards
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[Revise the text of item e. to read as follows:]
e. Under 9.5 for Priority Mail Express postage and Sunday/holiday premium fee refunds.
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9.2.5 Applying for Refund
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[Revise the first sentence of item a. to read as follows:]
a. Online (preferred) at USPS.com/help: For domestic, Priority Mail Express (postage, Sunday/holiday premium fee), and for Certified Mail, Return Receipt (hard copy and electronic), Signature Confirmation, and USPS Tracking (USPS Marketing Mail only), extra services only.***
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9.5 Priority Mail Express Postage and Fees Refunds
9.5.1 Priority Mail Express 1-Day and 2-Day Delivery
[Revise the text of 9.5.1 to read as follows:]
For Priority Mail Express 1-Day and 2-Day Delivery, the USPS refunds the postage and Sunday or holiday premium fee for an item not delivered, for an item for which delivery was not attempted, or if the item was not made available for claim by the delivery date and time specified at the time of mailing, subject to the standards for this service, unless the delay was caused by one of the situations in 9.5.5.
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700 Special Standards
703 Nonprofit USPS Marketing Mail and Other Unique Eligibility
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2.0 Overseas Military and Diplomatic Post Office Mail
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2.6 Priority Mail Express Military Service (PMEMS)
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2.6.5 To APO/FPO and DPO Destinations
[Revise the text of 2.6.5 to read as follows:]
Under PMEMS, items mailed to APO/FPO and DPO destinations (from the United States) are available for delivery at the destination APO/FPO or DPO Post Office by 6 p.m. on the designated delivery day.
2.6.6 From APO/FPO and DPO Destinations
[Revise the text of 2.6.5 to read as follows:]
Under PMEMS, items mailed from APO/FPO and DPO locations (going to the United States) are delivered to an addressee within the delivery area of the destination Post Office by 6 p.m. on the designated delivery day.
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The Postal Service will incorporate these revisions into the next edition of the online DMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification,
Product Solutions, 4-8-21
