E-commerce and returns

Perhaps one of the most dynamic trends in package delivery today is the growth in online product ordering. Consumers increasingly associate an online shopping experience with the physical delivery of their orders. The Postal Service plays an important role in facilitating these transactions, and in linking businesses with their customers.

Another related and emerging trend is the growth in merchandise returns. It is becoming the norm for online shoppers to order several items of apparel for the purpose of trying them on, and with the expectation of sending back all but one item. This “returns” dynamic will likely drive package volume growth for years to come. And, due to our pricing and product mix, we are well positioned to be the provider of choice for residential customers who choose to return online purchases.