2011 Annual Report to Congress and Comprehensive Statement on Postal Operations - Delivering the new reality
2011

Delivering The Year In Review Financial Highlights Global bargain Volume and contribution changes* Delivering: Letter from the Postmaster General and CEO, and the Chairman of the Board of Governors Overview Returning to profitability America’s businesses rely on mail Core business strategy no. 1: Strengthening our business-to-consumer channel. Creating a positive interaction Core business strategy no. 2: Improving the customer experience. Delivering more packages Core business strategy no. 3: Competing for the package business. Radical realignment Core business strategy no. 4: Becoming a leaner, faster and smarter organization.

The Board of Governors The Executive Leadership Team Other officers 2011 Financial Summary Financial Summary and Operating Statistics Financial History Summary Operating statistics Mailing and Shipping statistics Post Office and delivery points Employees 2011 Comprehensive Statement on Postal Operations Compliance with legislative and regulatory reporting requirements Legislative oversight Product management, development and pricing Operations Customer programs, outreach and community involvement Workplace and work force management Pay for Performance Managing strategic initiatives The 2011 Annual Performance Report and 2012 Annual Performance Plan TRANSPARENCY SERVICE PERFORMANCE FINANCIAL PERFORMANCE SAFETY AND EMPLOYEE ENGAGEMENT