Creating a positive interaction

Core business strategy no. 2: Improving the customer experience.

Whether online, at the Post Office, over the phone, dropping off bulk mail or chatting with a letter carrier, the experience our customers have determines whether they will want to do business with us. That’s why improving our customers’ experience with us is one of our core business strategies. And it’s why our future growth is tied to creating those positive experiences at every point of contact with us. Positive experiences with the Postal Service will cause more businesses to use the mail.

At every level of our organization, employees are working to ensure that interactions a customer has with the Postal Service are great ones. That means easier transactions, helpful solutions and friendly exchanges with the clerk or the carrier. It means basing every interaction with the Postal Service on the principles of convenience and simplicity.