Mediating Postal Disputes
Minimum Criteria for Mediators of Postal Service Disputes
Certification for REDRESS® Mediators
Standards of Practice for Postal Service Mediations
Introduction
Purpose of the Standards
Acknowledgments
The Mediation Process and the Mediator’s Role
Standards of Practice
Standard I: Competency
Standard II: Impartiality
Standard III: Confidentiality
Standard IV: Consent
Standard V: Self-Determination
Standard VI: Separation of Mediation From Counseling and Legal Advice
Standard VII: Promotion of Respect and Control of Abuse of Process
Standard VIII: Conflicts of Interest
