Appointments contains all appointment management functionality. Appointment creation, modification, and closeout functions, including recurring appointment management, are available in this module.
Recurring Appointments displays three pages for creating, managing, and reviewing requests for recurring appointments.
Facilities provides information about the destination entry offices where drop shipments can be scheduled. Users may query information by entering a city name and state (e.g., Memphis, TN), a facility name (e.g., Chicago NDC), or the appropriate 3-digit or 5-digit NASS code (e.g., 38Z for Memphis NDC or 380 for Memphis SCF). The facility information function currently provides the following data:
- NASS code.
- Address, telephone numbers, and contact names.
- Drop Shipment Hours: This information is generated from appointment slot availability for Package Services and Standard Mail.
- Hours of Operation: This information is generated from the FDB and is used for appointment availability for pure Periodicals shipments.
- Comment section (e.g., information about facility restrictions and directions).
Profiles contains functionality to view corporate and scheduler profile information, such as name, address, and contact information.
Reports allows a number of reports to be generated by internal and external users. Mailers/agents are restricted to information relative to their own appointments and mailings. The following types of reports are available in FAST:
- Appointment Calendar displays the number and types of appointments for a designated date range and specified facility. Drill-down capabilities allow the user to get more detailed information for a specific date and hour.
- Appointment Rating Analysis Report displays the appointment rating by appointment for the date range, facility ID, and scheduler.
- Appointment Status Report displays appointments for a designated facility or scheduler by the specific appointment status type and time period.
- Appointment Summary Report displays the counts and percentages of no shows, late arrivals, closed, and unscheduled arrivals for a given facility or facility type.
- Closeout Data Report allows users to enter appointment or recurring appointment IDs and view those appointments’ closeout information.
- Corporate Rating Report displays the number of closed appointments with no exceptions, appointments that are exceptions, the number of exempt appointments, and the average points awarded per category.
- Facility Schedule Report displays appointment summary information for all shipments that are to occur for the selected facility and given day.
- Holiday and Contingency Constraint Report provides external users with the ability to determine the hours of all facilities depending on a preferred view.
- Mail Direction Search allows users to view current and future drop entry points by ZIP, discount, mail shape, mail class, and effective date combinations.
- Recurring Appointment Performance Report allows users to enter facilities or schedulers and view the corresponding recurring appointment information.
- Scheduler Performance Report displays the counts and percentages of no shows, cancellations more than 12 hours in advance of the appointment, cancellations within 12 hours of the appointment, late arrivals, and unscheduled shipments.
- Scheduler Report displays detailed appointment information for a specific scheduler and select facility, area, or district.
- Slot Availability Report displays the current available slots for a specified facility.
Resources contains functionality to download and link to resources (e.g., reference documents, user guides, and job aids), the Drop Ship Product File download, and the Label List Files download. In addition, Resources provides links to the FAST What’s New Board, the FAST Message Board, View CIN List, View CIN Group List, and Mail Transport Equipment Returns Request.
FAST contains other components, such as Administration, Origin Entry, Customer/Supplier Agreements, and Test Environment for Mailers. User access to the components is limited by functional need.
