Since 2005, eMIR has been used to report quality issues and recurring problems with a mailing, such as unreadable barcodes, broken bundles, and pallet irregularities. eMIR’s function is to record and resolve issues concerning a quantity of improperly prepared mail that impact the efficient processing and/or delivery of the mail. Starting 2010, eMIR will be used to report all issues related to the receipt of a drop shipment.
A data collection form must be completed for problems related to drop shipments or mail preparation and information entered into the PostalOne! system. The data collection form for eMIR is available in Appendix C.
A report is routed to the BMEU and/or the Business Service Network (BSN) identified with the entry point of the mail. The BMEU researches the problem, initiates the customer contact if necessary, and enters the results of their actions back into the eMIR program database. When the identified deficiency is routed to the BSN, the customer contact and resolution are documented in the integrated Business Service Network (iBSN) application (Customer First) and electronically transmitted back into the eMIR program database. The status of reports, including the action taken, is accessible online to the Postal Service personnel who identified the problem and to those responsible for its resolution.
Online training for eMIR is available under PostalOne! system training (go to: http://blue.usps.gov/postalone/emir/programinfo.htm). In order to access PostalOne!, eAccess approval is required.
