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High-quality addressing requires current, correct, and complete addresses. Undeliverable-as-addressed (UAA) mail must be forwarded, returned to the sender, or treated as waste because addresses are incomplete, incorrect, or out-of-date. UAA mail squanders customer investment in the mail channel, and the Postal Service’s UAA-related costs are over $1 billion annually. To reduce UAA mail, the Postal Service has implemented multiple procedures to refine the address database, enhance the change-of-address (COA) process, manage address list quality, and provide more effective address-quality feedback to mailers.
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