Postal Customer Councils

Postal Customer Councils (PCCs) enhance working relationships with local businesses and keep customers updated on the latest postal products and developments. More than 100,000 members belong to 200 local PCCs across the country. PCC Insider, a monthly eNewsletter, provides the latest information on products and services, technology advances, and pricing and classification. Readers learn about developments affecting mailing operations and programs that meet their business needs. Members are also provided information from MTAC general session presentations and workgroups through links to the MTAC and National PCC Web sites.

PCCs find new ways to help new and existing customers use mail. The PCC Mail Service Provider (MSP) program database contains more than 200 national and local companies that provide assistance with mailpiece design, obtaining mailing lists, printing, mailing support, supplies, and equipment. Businesses can search for local MSPs by clicking on the Find Mail Service Providers link on Other tools include workshops-in-a-box that provide materials and guidance about various programs and PCC Management Insights, a monthly article highlighting commonly asked questions regarding PCC guidelines and rules.

This year National PCC Day took place in New York on September 16. More than 10,000 members viewed the broadcast from more than 150 locations around the country. This premier mailing event with the Postmaster General included spotlights on successful PCCs, presentation of various awards to PCCs and PCC members, and two specially created workshops for the event highlighting the value of shipping services and the importance of marketing through direct mail even in a down economy. The workshops were distributed to the entire PCC network in July, followed with webinars in August to familiarize field presenters with the content and delivery of each program. Marketing collateral (4,600 DVDs containing direct mail success stories, 11,000 Deliver and 5,600 Parcel Magazines) was provided to PCCs for workshop attendees.

In February, March, July and October, the Postal Service and the National Postal Forum offered the Intelligent Mail University symposia to help prepare mailers for the 2009 implementation of Intelligent Mail requirements. More than 1,200 attendees participated in events in Addison, IL; Atlanta; Columbus; Fort Worth; Los Angeles; and New York.