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Optimal complement levels and an optimal staffing mix of career and non-career employees are essential to achieve service reliability and financial stability. 2009 saw a steep decline in mail volume and net income due to the deep economic recession, legal requirements to pre-fund retiree health benefits, and changes in customer behavior due to technology. In response, the Postal Service took aggressive actions to reduce complement in line with reduced workload. These actions included adjusting the total complement, the employee category mix, and the locations to which employees are assigned. It also realigned and reduced administrative employees at headquarters, area, and district levels.
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