The Postal Service has measured service performance from the customer perspective since the early 1990s. This type of measurement sets the stage for continuous improvement through increased focus on performance and the monitoring of transparent results. Through consultation with the Postal Regulatory Commission, we developed and implemented new service standards and requirements for new or expanded measurement processes for Mailing Services in 2009. The service performance information and results are posted quarterly on the Postal Service website at www.usps.com/serviceperformance.
