Over the past year, the Postal Service made a commitment to invest in the future — of the organization, our employees, our customers and the industries we serve. We made this commitment to ensure that we focus relentlessly on anticipating and preparing for tomorrow’s marketplace, and that we embrace the challenge of continuous change and improvement to best serve the American public.
As you’ll see in this report, we established important initiatives and strategies designed to strengthen core areas of our business and improve our long-term competitiveness. As we did so, we sought to leverage our core strengths: our people, our network, the universal service we provide and the value of the products and services we offer to our residential and business customers.
First and foremost, we’re investing in our most important asset: our people. The demands of tomorrow’s marketplace require a renewed commitment to customer-centricity and customer service. To meet those demands, we’re developing tools and training to better enable our employees to provide customers with efficient, valued services, and to be in the best position to compete for America’s mailing and shipping business.
Our mail processing, delivery and retail networks are being transformed. We’re building an infrastructure to meet tomorrow’s needs by investing in equipment and vehicles and systems. And the efficiencies we’re creating today will ensure the long-term affordability of the delivery services we provide to the nation.
We’ve put information and technology at the center of our business strategies. We’re finding ways to harness analytics and insights and information to empower our employees and our customers. We’re also speeding the pace of innovation, and developing mobile and digital tools to play a larger role in the daily digital lives of our customers.
The Postal Service is already a technology-centric organization. We use the world’s most advanced tracking and information systems to speed the flow of mail and packages throughout our network, creating literally billions of data points every day. We’re leveraging the information derived from that robust scanning and tracking to add value to the senders and receivers of mail and packages — and to create new products and services to spur growth in the mailing industry and drive American commerce.
Despite the legislative constraints on our business model, our financial, operational and marketing results for fiscal year 2015 reflect strong momentum and progress. We would like to thank the more than 600,000 dedicated Postal Service employees who helped achieve our success and make our organization more responsive and proactive in a dynamic marketplace.
America needs a strong Postal Service that can continue to play an indispensable role as a driver of commerce and as a provider of delivery services that connect the public to one another — reliably, affordably and securely, and to every residential and business address. We’re proud of the progress we’ve made in 2015 and we will continue investing in a strong and sustaining future for the United States Postal Service in 2016.
Megan J. Brennan
Postmaster General and
Chief Executive Officer
James H. Bilbray
Acting Chairman,
Postal Service Board of Governors
